The JD Customer Feedback Survey does not only seek to determine how customers were treated when they visited one of the company’s retail stores, but also whether the interactions they had built or eroded their trust in the company. While customer feedback surveys offer a new twist in customer care, using technology for market research is nothing new. Copies of Internet chat sessions and recordings of telephone calls, for instance, are commonplace. Some businesses also use monitors or cameras to gather customer information for service and/or product improvements. Trust is the foundation of any strong relationship. When it comes to running a business, trust can buy consumer loyalty, which translates to higher profits and repeat business.
Therefore, building trust is in a company’s best interest. A one-time purchase is not worth much if the customer never comes back. Customers will make repeat purchases when they have trust in a company or brand. By conducting a customer feedback survey, JD Sports Fashion Plc aims to build strong and lasting relationships with its customers. Although customer surveys have been around for many years, they have evolved from a long and tedious customer survey complete with a pen or pencil, for example, to an online questionnaire that often asks a few smart questions. The JD Customer Feedback Survey will take you less than 5 minutes to complete the survey and you could even win a £500 gift card, which is a token of gratitude for your participation.
Feedback collected from customer surveys helps companies take any necessary corrective actions. In addition, if customer satisfaction levels are high, companies can use them for bragging rights against their competitors. Customers tend to trust companies or brands they believe are looking out for their best interests.
About JD Sports Fashion Plc
A subsidiary of the Pentland Group, JD Sports Fashion Plc is a sports-fashion retail chain headquartered in Bury, Greater Manchester in England. Established in 1981, the chain operates stores throughout the UK and is listed on the London SE. In addition, after acquiring Champion Sports, an Irish sports retailer, in 2011, the company now operates a number of stores in Ireland.
How to Enter the JD Customer Feedback Survey
You will need:
- A mobile device or PC with Internet access.
- A basic understanding of English.
- A JD store receipt with a survey invitation.
Enter By Online:
- Visit https://www.jdsports.co.uk/page/NPS-Feedback-Survey/ to begin the survey.
- Read the terms and conditions.
- Enter the location code as printed on your survey invitation/receipt to proceed.
- Answer all survey questions openly.
- Submit the survey.
- JD Sports Fashion Plc Website: http://www.jdsports.co.uk/