The Perkins Guest Experience Survey is designed to point out the extent of guest satisfaction. It is equally important to establish high as well as low satisfaction. A guest experience survey is an excellent opportunity for guests to express their views. It allows them to speak their mind freely and without disruption or pressure. The analysis of feedback submitted by guests will help the company segment them into categories based on their satisfaction levels and what should be done to meet and exceed their expectations.
A guest experience survey is a modern tool of effective communication. Such surveys invite guests to talk to companies, as well as inform them on issues or changes they may not know. They also remind guests that their opinions matter. Such surveys are an effective communication channel because customers tend to read them more carefully than other forms of communication sent by companies.
The benefits of a guest experience survey are not limited to just some aspects of the guest and company relationship. It also serves to establish important trends in the feedback guests provide. Such trends can help a company stay one step ahead of the competition.
Established in 1958, Perkins is a casual dining restaurant chain with more than 400 locations in 33 states and 5 Canadian restaurants. The company’s system includes 278 franchised units and 132 company operated restaurants. It also owns a baked goods division called Foxtail, which produces pancake mixes, pies, muffin batter, and cookie dough for third-party customers and in-store bakeries.
How to Complete the Perkins Guest Experience Survey
You Will Need:
- A valid Perkins restaurant receipt with a survey invitation.
- A PC, laptop or mobile device with internet access.
- A basic understanding of English.
- Visit the survey site at www.perkinsfeedback.com.
- Enter the store number, check number and date from your survey invitation.
- Click on the link provided in your receipt has a 15-digit survey code.
- Enter the server’s name from your receipt and the visit type.
- Select the time of your visit.
- Answer all survey questions truthfully.
- Submit the survey and get your coupon code.
- Perkins Restaurant and Bakery Website: http://www.perkinsrestaurants.com/