Grocery Outlet Customer Satisfaction Survey

The Grocery Outlet Customer Satisfaction Survey provides a channel for customers to give their feedback and views. This is very important in a world where many customers are sharing their opinions and views on social media that is outside the control of businesses. Asking customers to share their perceptions of a company’s products and services indicates that the company cares about them and is prepared to listen and take account of their opinions. Customer feedback provides valuable information needed to make changes that will impact customer loyalty as well as the company’s bottom line.

By sharing the results of the customer satisfaction survey with their employees, the Grocery Outlet will be able to build an understanding of company operations from the perspective of the customer. Employees in certain departments, such as order processing or accounting, may not believe that their input is relevant to customer satisfaction. However, the feedback received from a customer survey highlights the importance of teamwork and the work of different departments. The Grocery Outlet Customer Satisfaction Survey will help the company build a more customer focused attitude.

About Grocery Outlet

Grocery Outlet is a large supermarket chain that focuses on discount closeout and overstocked products from private label and name brand suppliers. Founded in 1946 in San Francisco, California, the company operates in California, Nevada, Idaho, Oregon, Pennsylvania, and Washington. The majority of the supermarket chain’s stores are independently run by local married couples. In addition, each store has flexibility when it comes to its product offerings to better serve local demand and tastes.

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Jim Read, the company’s founder, started selling military surplus products at sharp discount in 1946. The company has been surprising customers ever since. Delivering amazing bargains has become the company’s duty; in fact, it is the nation’s largest extreme discount grocery retailer. Grocery Outlet offers products at up to 60 percent off conventional retail prices.

How to Take the Grocery Outlet Customer Satisfaction Survey

You Will Need:

• A valid Grocery Outlet store receipt with a survey invitation.
• A PC, laptop or mobile device with Internet access.
• A basic understanding of Spanish or English.

Instructions:

  1. Visit the survey site at survey.groceryoutlet.com.
  2. Choose your preferred language.
  3. Enter the survey access code to proceed.
  4. Answer all survey questions carefully and honestly.
  5. Provide your contact information to enter the contest to win a $250 gift card.
  6. Submit the survey.
Survey video produced by GuestSatisfactionSurveys Team and Grocery Outlet customers anonymous.

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Grocery Outlet will analyze the survey responses to highlight the company’s strengths and weaknesses from your perspective. They will then focus on areas of their business that achieve poor satisfaction levels and prioritize improvement measures to remedy the issues in those areas. Improvement measures may include changes to employee training or business processes. To reward you for your time and patience in taking this short survey, you will be entered into a drawing to win a $250 gift card.