Hoss’s Guest Satisfaction Survey

Hoss’s Guest Satisfaction Survey is meant to quantify customers’ approval or disapproval of Hoss’s products and customer service. The main goal is to gather information on areas the Hoss’s management needs to strengthen and improve on with the aim of improving customer satisfaction. Available at survey.hosss.com/customersurvey.aspx, the survey aims to identify unhappy customers and Hoss’s potential advocates. Through the survey, your feedback may impact how Hoss’s does business in the future.

First and foremost, the information gathered from customers like you will help to focus Hoss’s staff on areas they need to work on as well as complement them on things they’ve done right. Any disapproval will give the company a warning on potential areas or decisions that may adversely affect their profitability. The main goal, however, is to collect customer feedback with the aim of enhancing customer experience.

About Hoss’s Steak & Sea

Founded in 1983 with the first location in DuBois, PA, Hoss’s has grown to become a successful restaurant chain with a presence in 36 locations across two states; Pennsylvania and West Virginia. The brand is incredibly popular in the two states with the company sponsoring several annual events, including car shows and Toys for Tots among others.

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The philosophy behind Hoss’s success is that people make the difference, so everyone from the employees to the guests is treated with respect. As the name suggests, the restaurant chain specializes in two types of meals, steak and sea food. However, there are many others. You will find soft-serve ice cream, warm hearth-baked bread, delightful desserts, fresh fruits, crispy vegetables and delicious sauces among other types of food servings.

How to Participate in the Hoss’s Guest Satisfaction Survey

You Will Need:

  • An internet-enabled mobile device, such as a laptop, smartphone or tablet.
  • A special receipt from Hoss’s with an invitation to take the survey.
  • Knowledge of the English language.
  • At least 5 minutes to complete the survey.

Instructions:

  1. Enter Hoss’s Guest Satisfaction Survey at survey.hosss.com/customersurvey.aspx.
  2. Select the location of the Hoss’s restaurant you visited.
  3. Enter the 16-digit unique survey code found on the receipt.
  4. Answer the following questions regarding your recent Hoss’s visit truthfully and to the best of your ability.
  5. The questions touch on the quality of meal you had as well as the environment and quality of customer service, so be sure to answer them candidly.
  6. At the end of the survey, enter your email or phone number if you would like to discuss your visit with the manager.

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Conclusion:

The information you provide will help to improve customer satisfaction. The survey will also give you a chance to file a complaint if you did not like something about your recent visit.