Arby’s Guest Satisfaction Survey

Guest satisfaction is an essential ingredient to a business’s sustainability and growth. The basic premise of guest satisfaction is that satisfied customers are cheaper to serve, retain, and up-sell, which makes basic financial sense. Arby’s wants to know whether customers are satisfied with their services and products. To this end, they are conducting the Arby’s Guest Satisfaction Survey, which consists of a series of questions around certain issues or topics such as speed of service, friendliness of staff, restaurant cleanliness, and more.

This online feedback form is designed to maximize the retention of existing customers and help the company better position itself among prospective clients. Your feedback will help uncover customer needs or perceptions, boost customer loyalty, and help the company make improvements in products and services. In the era of high expectations and competition, guest satisfaction surveys are vital tools for developing strategies for improvement and measuring customers’ satisfaction levels. Arby’s Restaurant Group understands that what customers think about their products, services, and support, as well as their opinions of what competitors are offering, is crucial for survival. Survey Details

Survey Name Arby’s Guest Satisfaction Survey
Survey Official Website
Purchase Required Yes
Entry Type Online
Age Limit 18 Years and Over
Survey Reward
Entry Limit One per person per receipt
Receipt Expiry 7 Days

About Arby’s

Arby’s sandwich chain is famous for slow roasted roast turkey, beef, premium Angus beef, and deli–style market fresh line of sandwiches, sliced fresh every day. It also serves jamocha shakes and curly fries. Headquartered in Atlanta, Georgia, it operates more than 3,400 outlets system wide, consisting of 2,448 franchised units and 956 company owned shops. In addition, Arby’s Restaurant Group has international locations in Canada, Qatar, Turkey, and the United Arab Emirates.


Founded in 1964 by Leroy and Forrest Raffel, the brand’s purpose is to inspire smiles through delicious meals and experiences. Over the past 50 years, the chain has built up a loyal fan base of meat lovers who choose Arby’s because of their quality meat sandwiches and fast, friendly service.

How to Enter the Arby’s Guest Satisfaction Survey

You Will Need:

  • A computer or mobile device with internet access.
  • A valid and recent receipt from Arby’s with a survey invitation.
  • A basic understanding of English.

Enter By Online:

  • Visit the survey site at
  • Enter the following information from your receipt: receipt number, date of visit, and time of visit.
  • Specify the type of visit, i.e., dine-in, drive-through, or carry-out.
  • Think about your most recent Arby’s experience and answer all survey questions truthfully and thoroughly.

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