A&W Guest Satisfaction Survey

The A&W Guest Satisfaction Survey by InMoment wishes to get as much feedback about the restaurant as possible. They use the data to find areas of improvement and commend excellent employees. Share your experience to help the chain get even better.

The form isn’t much different from those of other restaurants. Simply rate the various aspects of your visit and provide some information about your order. A few minutes is all it takes to finish the whole thing. You can find a link to the survey site below.

About A&W Restaurants

This fast food chain is known for its root beer and floats. The first restaurant was opened in California back in 1923 with the name taken from the initials of the founders Roy Allen and Frank Wright. The concept became a hit in the US and they eventually expanded around the world.

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There are currently over a thousand locations in 16 countries. Aside from the iconic beverages, they also sell typical fast food fare such as hamburgers, chicken, and hotdogs. The business is currently owned by A Great American Brand, LLC.

How to Participate in the A&W Guest Satisfaction Survey

You Will Need:

  • A few minutes to answer the questions.
  • A web-enabled device.
  • A reliable Internet service.
  • A receipt from A&W.

Instructions:

  1. Go to the survey site at www.awcares.com.
  2. The welcome page will thank you for your participation. You will be asked to furnish the 5-digit store number which can be found on your receipt. Enter the code and click NEXT.
  3. Confirm whether you did indeed visit the location that corresponds to the code provided. If you were presented with the wrong branch, then go back to re-enter the correct store number.
  4. Provide some details about your visit such as the date and the time range. Tell them whether you dined in or had your order to go. Indicate the amount you spent during this visit.
  5. Confirm whether you were greeted when you entered the restaurant and the order was accurate.
  6. Rate your overall satisfaction with your experience at A&W using the scale presented.
  7. Use the same scale in your evaluation of different aspects of the restaurant. Select your level of agreement with a number of statements regarding the food, drinks, service and premises.
  8. Based entirely on this latest encounter, assess the likelihood of a return to the branch and the probability that you will recommend it to friends.
  9. You will also be given an opportunity to recognize exceptional service by any of the crew members. You may also use the chance talk about other issues about the visit that you deem important.
  10. Indicate your frequency of visits to A&W and restaurants of the same kind in general.

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Conclusion:

A&W root beers and floats are iconic beverages that have been copied by other chain but nothing beats the original. Try them out and join the survey.