Guest feedback can help a business uncover weaknesses in certain areas. For example, whether the customer service is too slow or whether prices are too high. Most customers are more interested in being heard and respected and to have their feedback and suggestions incorporated into a company’s vision and strategic plan. The issues of anonymity, rewards and discounts to share their ideas are secondary. A well designed guest satisfaction survey should be intuitive and clear. Einstein Bros. Bagels are conducting a guest experience survey to understand what their customers want and how they feel about the company. The company’s management and employees are eager to listen and respond to guest feedback with the aim of offering the best guest experiences possible.
Timing a guest experience survey can be tricky. If a business bombards its customers with a survey as soon as they walk in the door, they may be put off. However, there are less intrusive ways of approaching customers after they make a purchase. The BagelTalk Guest Experience Survey, for example, is a simple online quiz that customers can take from the comfort of their homes, as long as they have Internet access. The company wants to listen to its guests and observe their behavior in order to tailor its products and services to meet their needs.
About Einstein Bros. Bagels
Einstein Bros. Bagel is a restaurant chain in the US specializing in fresh baked bagels, sandwiches, coffee, and more. It was created in 1995 by Boston Chicken, now Boston Market, as a way to sell breakfast foods.
The chain is proud to provide its guests with freshly baked breakfast items and lunch sandwiches to help make its guests’ day that much better. The company aims to spread a little more happiness and joy each day.
How to Complete the BagelTalk Guest Experience Survey
You will need:
- An Einstein Bros. Bagel shop receipt with a survey invitation
- A PC or mobile device with Internet access
- A basic understanding of English
- Visit www.bagelexperience.com.
- Enter the 20-digit survey code located on your invitation/receipt.
- Answer all questions.
- Submit the survey.
- Einstein Bros. Bagels Website: http://www.einsteinbros.com/