Powered by ForeSee, the Big 5 Sporting Goods customer satisfaction survey is a tool the sports apparel and equipment store uses to find out how happy its customers are with its products and whether there are any areas that the seller can do better in. For instance, Big 5 sells goods both online and in store. The survey would help find out how happy customers are with the dual purchase modes.
Since customers get to interact the most with a company during an in-store visit, Big 5 would like to know how well are the customers received by the store staff. Most importantly, the survey also helps unearth the level of guidance newbie or inexperienced customers are provided. In-store experience is a lot about the ambiance and assistance offered by the store manager and other staff. With this survey, Big 5 can find out if it’s doing well on those fronts, since customer service is crucial to the success of any retail firm.
About Big 5 Sporting Goods
Big 5 Sporting Goods is among the top American retailers that are into selling sporting equipment and accessories. The company has both an online and brick-and-mortar store. However, not all the items showcased on the site are available for purchase online. Some of them can be bought only in store, which would be clearly mentioned under the particular product. As of 2017, the company has more than 400 stores located across the West.
The company sells every good there is to sports and related activities. Some of the items that it sells are athletic shoes, sporting accessories and apparel, along with a wide gamut of athletic and outdoor equipment for fitness, team sports, hunting, camping, tennis, fishing, golf, etc.
How to Participate in the Big 5 Sporting Goods Customer Satisfaction Survey
You Will Need:
- A mobile device or computer that’s equipped with Internet connection.
- The ability to speak and comprehend English or Spanish.
- To enter the survey, head to www.big5sportinggoods.com/survey. On the page, you would be given the option to complete the survey in English or Spanish. Pick your preferred language and start answering the questions.
- Thereafter, you would be presented with questions that talk about your experience shopping at Big 5 Sporting Goods and how satisfied or unhappy you were with the products purchased. Quite a few questions would also focus on the company’s customer experience, and how assertive they were during the shopping.
- The majority of questions are multiple-choice queries. However, there are the odd open-ended questions too that would want you to be a bit more elaborate and descriptive. Answer these questions openly, based on your last shopping experience at Big 5 Sporting Goods.
- At the end of the survey, you’ll be provided the opportunity to enter a lucky draw contest. Provide your personal information and contact details to enter the draw. The personal information is sourced to reach you in case you happened to win the gift card. Therefore, kindly provide accurate information.
- Big 5 Sporting Goods Official Site: http://www.big5sportinggoods.com/