Big Y Customer Satisfaction Survey

The Big Y Customer Satisfaction Survey is available for customers who have made purchases in one of their stores and is designed to allow customers to let the company know if they are happy with their stores, the customer service they received and the products they carry.

The survey, available at, only takes a few minutes to complete and gives Big Y valuable insight into how you feel as their customer. If you are unhappy with an experience you had at the Big Y, it is important that you let them know so they can try to resolve the issue or look for areas in which they can improve so that it doesn’t happen again. If you are happy with your shopping experiences at the Big Y, it is just as important to let them know so they can continue to keep you satisfied and looking for ways to increase your happiness while shopping with them.

About Big Y

The Big Y is an American family-owned chain of supermarkets that are known under the trade names of Big Y Supermarket or Big Y World Class Market. It was founded in 1936 in Massachusetts and still operates stores in Massachusetts as well as Connecticut today. It is one of the largest grocery store chains that are owned independently in New England.


They carry traditional grocery store items such as fresh produce, meats, frozen, dairy, consumables, food service, bakery, seafood, deli, floral, beer and wine and perishables. Select Big Y stores also have gas stations and pharmacy services.

How to Participate in the Big Y Customer Satisfaction Survey


You will need:

  • Your most recent Big Y receipt.
  • Internet access.
  • Ability to read English.


  • You will be eligible to enter a monthly giveaway upon completion of the survey.
  • Your email address or phone number must be submitted in order to be eligible to win the monthly prize.
  • You may enter the survey giveaway once a month.
  • The winner’s name is posted on after they are notified and verified.

Steps to Do Survey:

  1. Visit
  2. Enter the 11-digit Silver Savings Club Card number found on your most recent Big Y store receipt.
  3. Start the survey.
  4. Answer all questions as honestly and as accurately as possible.
  5. Enter any first-hand feedback you have about your most recent shopping experience at the Big Y where applicable.
  6. Choose if you want to enter the monthly giveaway.
  7. Enter your contact information to be notified if you are the monthly winner.
  8. The survey is complete once the Big Y thanks you for your time and all your information has been properly submitted.

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