Cineplex Customer Satisfaction Survey

The Cineplex Customer Satisfaction Survey gives all of their guests a chance to speak their mind about their experiences with the company. If you have gone to any of their theatres to watch a movie, eat in their in-house restaurants, or play a game in their arcades, then this is for you.

Tell how your visit went, including both the good and the bad. Answer all of the questions as candidly as you can. Write specific details whenever possible. You can find the instructions below, along with some useful links.

About Cineplex Entertainment

Cineplex is among Canada’s leading entertainment companies with a focus on movie theatre operations. They also provide online home entertainment, gaming, alternative programming, and food services through the Outtakes restaurant brand. There are 162 theatres under the company with 1,640 screens all together. They are present across 10 provinces from East to West. Over 70 million people walk into their doors every year.


The company operates under various names including Cineplex Odeon, Galaxy Cinemas, SilverCity, Scotiabank Theatres, and Famous Players. It is publicly listed and being traded as TSX. Their headquarters can be found in Toronto, Ontario. Annual revenue is around CAN$ 1 billion.

How to Participate in the Cineplex Customer Satisfaction Survey

You Will Need:

  • A survey invitation from Cineplex.
  • A few minutes to respond to the questions.
  • A web-enabled device.
  • A reliable Internet connection.
  • Familiarity with English or French.


  1. Go to the survey site at
  2. On the welcome page, select the language that you are most comfortable with: English or French. You may also visit the links to the contest rules and the privacy policy.
  3. Select the type of invitation that you received: movie ticket or order confirmation.
  4. You will then be asked to enter the certificate number found on this invitation. Click SUBMIT once you’re done.
  5. Indicate the date and time of your visit. Select the branch that you went to.
  6. Describe the movie or event that you went to, as well as your company at the time.
  7. Rate the overall experience, as well as the specific elements of the experience such as the seats, the cinema, the audio, the video, the staff, the cleanliness, and so on.
  8. If you ordered food and drinks, talk about those as well.
  9. Provide a few suggestions on how the experience could be improved. Be as specific as possible.
  10. Provide your personal contact details if you wish to receive notifications about the contest and the latest news about Cineplex.

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