Five Guys Customer Experience Survey

To understand whether customers are satisfied with their customer service and food, Five Guys Burgers and Fries are carrying out a customer experience survey. The survey results will help them improve their food, customer service, and restaurants to ensure they are meeting your needs. Five Guys know that when customers have a problem, the experience of solving that problem can have a profound impact on customer loyalty and future purchases. This is especially critical as web review and social media sites enable customers to share their experiences with family, colleagues, friends, and the public.

The Five Guys Customer Experience Survey offers customers the opportunity to give their feedback on the company’s products and services. The information collected will give the company’s management and employees a clear idea of what customers feel about their offerings. By participating in this online questionnaire, you can freely express your satisfaction or dissatisfaction with the customer service and food provided at the restaurant you last visited. This survey clearly demonstrates that your views matter and have a dramatic impact on the company’s bottom line.

About Five Guys

Five Guys Burgers and Fries is a fast food restaurant chain specializing in burgers, French fries, and hot dogs. Headquartered in Fairfax County, Virginia, it has been serving handcrafted hamburgers and fries since 1986. Under the leadership of Jerry and Janie Murrell, Five Guys has developed a huge and loyal customer base.

Now, 29 years after the first restaurant opened, there are more than 1,000 locations across the country and approximately 1,500 outlets in development. The chain’s menu is centered on burgers served with bacon or American cheese, grilled cheese, kosher style hot dogs, and veggie sandwiches.


How to Enter the Five Guys Customer Experience Survey

You Will Need:

  • A computer or mobile device with internet access.
  • A valid and recent Five Guys receipt with a survey invitation.
  • A basic understanding of English.
  • Be 18 years or older to enter the sweepstakes within 30 days of receipt date.

Enter By Online:

  1. Visit the survey site at
  2. Enter the store number, date of visit and the Trans Seq/Check No/Order No.
  3. Begin the survey.
  4. Think about your recent visit to a Five Guys restaurant and answer some questions based on your experience.
  5. Answer all questions honestly.
  6. Specify whether you would like to enter the monthly drawing.
  7. Indicate your contact information for sweepstakes entry purposes.
  8. Specify whether you would like Five Guys to contact you in future for research or promotional purposes.
  9. Answer the remaining questions and submit the survey.


Five Guys appreciate knowing more about your most recent visit to one of their restaurants. Your feedback will help them gain a better understanding of your needs. Once you complete and submit this simple questionnaire, you will get an invitation to enter a monthly drawing to win one of ten Five Guys gift cards worth $25 each. Visit the link provided for official sweepstakes rules.

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