Businesses conduct customer satisfaction surveys to find out how their customers feel about their offerings. Unfortunately, instead of using the survey feedback to highlight strengths and weaknesses and identify areas of improvement, some businesses choose to tie their employees’ bonuses or pay to the survey results. By doing this, focus moves from getting actionable feedback to getting perfect ratings at all costs, which makes the customer feedback survey a source of stress. Essentially, they turn it into an annoying tool rather than a useful information tool. Customer satisfaction surveys should be a vehicle for customers to have a candid conversation about their experiences. The information gathered should be an opportunity for continuous product and/or service improvement.
The Foot Locker EU Customer Satisfaction Survey will help empower the company’s employees to provide excellent customer service without fear. The company understands that there are times when low satisfaction ratings cannot be avoided. Some customers may leave low satisfaction ratings because employees followed policies they did not agree with. Some may even leave a bad score by mistake. The Foot Locker EU Customer Satisfaction Survey takes these scenarios into account. Therefore, the company’s employees will be able to use the survey to offer better services to customers.
About Foot Locker EU
With over 2,500 stores globally, Foot Locker is the premier apparel and athletic footwear retailer in the world. The company enjoys close partnerships with the leading brands, which means that it constantly provides customers with the best and most exclusive range of products.
For more than 30 years, the company’s collections have been sold by sneaker lovers to sneaker lovers. Only the most exciting and relevant products ever make it onto the retail chain’s shelves and online catalogues.
How to Complete the Foot Locker EU Customer Satisfaction Survey
You will need:
- A valid Foot Locker store receipt with a survey invitation
- A PC, laptop or mobile device with Internet access
- Visit the survey site at www.footlockersurvey.eu.
- Select a language.
- Enter the 5-digit store number located on your store register receipt.
- Enter the transaction number.
- Enter the date and time of your visit.
- Answer all survey questions candidly.
- Submit the survey and receive your coupon code.
- Foot Locker EU Website: https://www.footlocker.eu/