Friendly’s Customer Satisfaction Survey

In the modern business environment, customer satisfaction remains paramount in establishing what needs to be done to improve customer experience. It gauges the atmosphere between the business and the client to ensure both parties are satisfied with the products or services offered. The most effective way to get such a response is by conducting a customer satisfaction survey. At Friendly’s, the opinion of the customer is highly regarded. As the name suggests, the business was founded on a platform of a friendly environment with the aim of delivering warm and homely services to customers.

Friendly’s policy on customer service is unrivaled and a top priority for the business. Understanding that happy customers are the lifeline of the business has separated Friendly’s chain of restaurants from the competition. Customers are encouraged to participate in the survey to give an honest opinion of their dining experience, which in turn translates to better service provision and efficiency.

About Friendly’s

Curtis and Prestley Blake founded Friendly’s in 1935 in Springfield, Massachusetts, during the Great Depression. What started as a small ice cream shop dealing in double-dip cones for five cents each, has grown to be a restaurant chain with approximately 380 outlets spread across the US. More than 70 years later, it is still a warm and friendly place, where people can make new memories while enjoying the delicious choices in their menu.

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From the Nut Over Caramel Sundae Cone to the Chocolate Cake Krunch Ice Cream Bar desserts, the items on the menu are simply scrumptious. The meals include the signature Big Beef Burgers and the SuperMelt Sandwiches, in addition to over 20 new menu choices. To top it all off, every meal is followed by amazing homemade ice cream.

How to Complete the Friendly’s Customer Satisfaction Survey

You Will Need:

  • A mobile device, laptop or PC with internet access.
  • A valid receipt from a Friendly’s restaurant with a survey invitation.
  • A basic understanding of the English language.
  • A functional printer for your coupon (optional).

Instructions:

  1. Visit the customer satisfaction survey website at www.friendlysexperience.com.
  2. Enter your 14 digit survey code provided in the receipt.
  3. Click the next button to begin the survey.
  4. Read the questions carefully and answer truthfully.
  5. Fill out your contact information in the form provided.
  6. Submit the completed survey.
  7. Click on “Print Coupon” button to get your coupon printout.

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Conclusion:

Feedback from customers through this survey is highly appreciated and regarded as a part of Friendly’s core business functions. The company appreciate the time you have taken out your busy schedule to participate in their customer satisfaction survey. The information offered is of utmost importance to their business and will be used to improve their services to customers. Visit a Friendly’s restaurant near you and enjoy our appetizing meals. Do not forget to use your coupon.