GetGo Customer Satisfaction Survey

The fundamental reason guest satisfaction surveys are so valuable is because, rather than being completed by a customer service representative, they are completed by the actual customers. Businesses can also conduct them regularly to reveal the true trends and the causes of these trends over time. The analysis of trends can help improve the customer/guest interaction process, identify root causes that might be impacting customer satisfaction, and develop more targeted marketing strategies. The pressure to improve customer/guest satisfaction is higher than ever before due to increased competition in the current business environment. As competition gets increasingly fierce, businesses are finding it harder to win customers and keep them happy. Customer satisfaction surveys are less dependent on subjective assessments and are more consistent and repeatable.

When it comes to conducting customer satisfaction surveys, businesses face a number of challenges. For example, choosing the right media for a survey is not as easy as it sounds. In addition, costs are difficult to estimate as the level of automation and the required number of respondents will affect the costs. The response rate is another recurrent challenge as certain market factors achieve different response rates from customers. To overcome some of these challenges, GetGo are conducting an online customer survey to make it easier for customers to respond and share their views and concerns. When you take this online survey, you will have a chance to enter a prize draw to win an amazing prize.

About GetGo Café + Market

Getgo Café + Market is a convenience store chain headquartered in Pittsburg. Owned and operated by Giant Eagle, the chain operates stores in West Virginia, Pennsylvania, Ohio, and Maryland. Cross Roads, a convenience store chain, was the genesis of GetGo. Cross Roads had a presence all over the Pittsburg metropolitan area, offering its own branded gasoline in some areas. It also cobranded with Citgo and Texaco in other areas.

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In 2003, Giant Eagle purchased most of the Cross Roads fuel stations, which also supplied the Giant Eagle stations, and combined the chains to form GetGo. Getgo also boasts a team of trained chefs who specialize in creating fast, fresh, and creative menus.

How to Complete the GetGo Customer Satisfaction Survey

You will need:

  • A PC or mobile device with Internet access.
  • A survey invitation.
  • A basic understanding of English.

Instructions:

  1. Visit www.getgolistens.com to begin the survey.
  2. Enter the survey code printed on your survey invitation.
  3. Take a few minutes to answer some questions.
  4. Provide your contact information.
  5. Submit the survey.

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Conclusion:

The GetGo Customer Satisfaction Survey is the best alternative to the often-used agent-based and quality monitoring methods. Today, businesses of all sizes are using online questionnaires to measure the levels of customer satisfaction. Such surveys have the advantage that once set up; there are very few resources involved. Customers are directed to the relevant web page, where they can answer a few questions and the feedback is collected and studied electronically. Online customer satisfaction surveys are the least impacted by volume and are, by far, the least costly.