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The Hard Rock Cafe Guest Satisfaction Survey, powered by the Service Management Group Inc., is available for all patrons of the Hard Rock Cafe. The Hard Rock Cafe values its customer’s insight and feedback and always strives to improve their customer service, food they serve and the dining experience they offer.

The survey, available at, was designed to gather customer feedback and insight so they know if their customers are happy or if there are areas in which they can improve. The Hard Rock Cafe strives to give each patron a rocking experience and wants to know if they have delivered and met your expectations. Survey Details

Survey Name Hard Rock Cafe Guest Satisfaction Survey
Survey Official Website
Purchase Required Yes
Entry Type Online
Age Limit 18 Years and Over
Survey Reward Get $5
Entry Limit One per person per receipt
Receipt Expiry 14 Days

About Hard Rock Cafe

The Hard Rock Cafe is an international chain of restaurants themed around a hard rock motif. It was originally founded in 1971 in London, England. The hard rock theme and the walls covered with rock and roll memorabilia that the Hard Rock Cafe is known for today was established by 1979 and continues on today.


In 2007, the headquarters were moved to Orlando, Florida after it was sold to the Seminole Tribe of Florida. There are 191 locations throughout 59 countries and includes their cafes, casinos and hotels. They serve traditional American cuisine and specialize their menu according to the location of the restaurant. If you go to the Hard Rock in Detroit, Michigan you will find a slightly different menu than the one in Honolulu, Hawaii. They also sell Hard Rock and rock themed merchandise in their restaurants and also feature live music during select events.

How to Enter the Hard Rock Cafe Guest Satisfaction Survey

You will need:

  • Your most recent Hard Rock Cafe receipt.
  • Three to five minutes.
  • Internet access.

Enter By Online:

  1. Visit
  2. Choose your preferred language.
  3. Enter the 15-digit purchase code found on the bottom of the receipt.
  4. Enter the date of the receipt.
  5. Enter the time of the receipt.
  6. Enter the name of the employee if applicable.
  7. Start the survey.
  8. Answer all questions to the best of your ability and as accurately as possible.
  9. Enter your contact information if necessary.
  10. The survey is complete once Hard Rock Cafe thanks you for your time and all your information is properly submitted.

Enter By Online Video Guide:


Upon completion of the survey, you will be given a survey validation code for a special reward that can be used at any participating Hard Rock Cafe. Take note of how long the reward is good for and when the expiration date is so you can use your special reward code before it expires.

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