Helzberg Diamonds Customer Satisfaction Survey

Most successful companies regularly conduct customer satisfaction surveys to find answers to questions about what customers like or dislike about their products and services. The idea behind a customer satisfaction survey is to find relationships between different factors and identify those that produce a halo effect on customers’ overall perceptions. Customer satisfaction surveys involve the collection of feedback from customers that contains information about how satisfied or dissatisfied they are with a company, product, or service. The Helzberg Diamonds customer satisfaction survey will help the company understand the reasons for the level of satisfaction recorded.

While good research can be used by companies to meet statutory requirements and/or for performance management, the Helzberg Diamonds customer satisfaction survey is motivated by the desire to put customer satisfaction at the heart of the company’s operations. The company views this survey as a means rather than an end; as an important part of continuous improvement in product and service delivery. The company will also use customer feedback to track performance over time and measure the effect of various initiatives.

About Helzberg Diamonds

Founded 100 years ago, Helzberg Diamonds is a jewelry retail chain founded by Morris Helzberg. The company operates more than 230 outlets across the United States. It aims to delight its valued customers with high quality jewelry and superior service. This is because they understand how important it is to purchase fine jewelry, and they want customers to treasure the experience for many years.

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Since 1915, the company has been committed to offering customers unparalleled customer service, custom jewelry, industry expertise, and engagement rings that express true love. The company’s slogan, “I Am Loved” has become a worldwide phenomenon.

How to Enter the Helzberg Diamonds Customer Satisfaction Survey

You Will Need:

  • A PC, laptop or mobile device.
  • Internet access.
  • A Helzberg Diamonds survey invitation.
  • Be 18 years of age or older and a legal resident of the U.S. to enter the sweepstakes drawing.
  • A basic understanding of English or Spanish.

Instructions:

  1. Visit the survey site at www.helzbergfeedback.com.
  2. Choose your preferred language.
  3. Enter the following information from your survey invitation: transaction number, date, store, register, and time.
  4. Carefully read all survey questions and answer them truthfully.
  5. Specify whether you would like to enter the sweepstakes.
  6. Enter your contact information for contest purposes.
  7. Submit the survey.
  8. Write your validation code on your survey invitation.
Survey video produced by GuestSatisfactionSurveys Team and Helzberg Diamonds customers anonymous.

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This survey will allow Helzberg Diamonds to understand the key drivers or issues that cause satisfaction or dissatisfaction with customers’ experiences. Your feedback will help them focus their time, effort, and resources on issues that matter to you. To thank you for your time and consideration, Helzberg Diamonds will enter you into a drawing to win a $500 Helzberg Diamonds gift card. You will also get a code to redeem the offer printed on your survey invitation.