In order to make customers visit Home Depot stores again, the company has devised the Home Depot Customer Satisfaction Survey. The purpose of this survey is twofold. Firstly, it provides a convenient platform for the customers to share their positive or negative store experiences and concerns pertaining to the products and services offered by Home Depot without having to come face to face with the store managers. And secondly, all the collected information and customer insights allow Home Depot to provide a better customer experience.
By logging on to www.homedepot.com/survey, you can submit your feedback and let the Home Depot management know what areas of their service need further improvement and what qualities of their products are simply the best. Moreover, you can enter the sweepstakes and win a Home Depot gift card worth $5,000!
About Home Depot
The first brand that comes to your mind when you think of tools and construction products is Home Depot. As it turns out, Home Depot is one of the largest retailers in the United States. The company came into existence in 1978. It was founded by Bernie Marcus and its first two stores were inaugurated in Atlanta in 1979.
In the 1980s, Home Depot went through a major expansion. As a result of that, Home Depot now runs more than 2,240 stores across the United States. You can locate Home Depot stores in countries like China, Mexico, and Canada as well. That makes Home Depot the largest global home improvement retail store. The most commendable feature of Home Depot is that it lives up to its slogan – “More Saving. More Doing.” That means Home Depot is the ideal place to buy high-quality home improvement products from at affordable prices.
How to Enter the Home Depot Customer Satisfaction Survey
Enter by Online:
- Log on to homedepot.com/survey to participate in the Home Depot Customer Satisfaction Survey.
- Select a language of your preference and enter the zip or postal code of your residence.
- Review the sweepstakes rules and continue.
- Enter the user ID and password printed on your Home Depot store receipt to begin the survey.
- Answer all the questions honestly based on your recent visit to a Home Depot store.
- Fill in the details for classification purposes, like your year of birth, origin, and gender.
- Fill in the personal information required for entering the sweepstakes and winning a Home Depot gift card.
Terms & Conditions
- The participants of the Home Depot Customer Satisfaction Survey must be 18 years of age or older.
- You can enter the sweepstakes by participating in the Home Depot Customer Satisfaction Survey.
- You can participate in the survey within 14 days after your receipt date.
- There are no purchases necessary to enter the sweepstakes.
Home Depot keeps its customers happy by listening to what they’ve got to say about their products and services. By filling this easy survey, you can make Home Depot listen to your store experiences and help the company serve you better.
Sources and Citations
- Home Depot Customer Satisfaction Survey Sweepstakes Rules: https://6e0b9f53de7fb934e9a2-1954f7a1985bf066a621b3cdff5c551f.ssl.cf5.rackcdn.com/THD/SweepstakesRules/Home_Depot_Sweepstakes_US.pdf
- Home Depot Customer Satisfaction Survey Sweepstakes Winners: https://6e0b9f53de7fb934e9a2-1954f7a1985bf066a621b3cdff5c551f.ssl.cf5.rackcdn.com/THD/SweepstakesRules/THD%20VOC%20-%20Winners%20List.pdf
- Home Depot Official Website: http://www.homedepot.com/
Katrina was my cashier at the mechanicsville,va Bell Creek Road store. She was excellent! She was friendly and helpful. She saw I was struggling carrying my things and ran to get me a cart. I appreciated her positive attitude and kindness.
Fortino Tafoya says
Love the Folsom Boulivard store. Always friendly staff, always easy to get down he isles and items are stocked promptly.
David S Palmer says
Excellent service, prices and selection.
Simon Kelly says
I recently used the Home Depot in East York at 7 Curity Ave, Toronto and I would to thank the staff for being so helpful,polite and easy going, in particular Debbie. They all made my shopping experience an enjoyable one. Thank you very much!
J Fishman says
EVERYONE WAS SO NICE!!!!!!!!!!!!!!!! Employees approached me in each area I went to and weren’t over bearing but just kind. Each one knew their area well and helped me very much.
Williaml Hornsby says
I would like to comment on three different Home Depot employees, each of whom was enormously helpful to me yesterday evening at the store located in Rutland, Vermont.
Carol (from the paint department) found exactly the color I needed to paint the small piece of window frame molding that I had cut to fit where one had broken off from my front porch door. Despite the fact that all I wanted was a small “sample size” can, she carefully went through all the various colors on the many “chip charts” on display and came up with the perfect match for the broken piece that I had brought into the store with me. She then started the “mixing process” (again, this was for a tiny “sample size” can), while I went off shopping for an electric “weed whacker”…which proved to be a rather lengthy process, to say the least (more on that later).
When I returned to the paint counter, my little “sample size” can was ready to go. Carol has a great sense of humor and she was a delight to deal with.
Ok, now for my adventure in the world of weed whackers (aka trimmers). I had chosen an electric model by Black and Decker and I wanted to get an extra spool or two of feeder line. The box for the B&D trimmer clearly stated that the line should be “AF-100.” After going through the myriad feeder lines on display next to the trimmers, I could not find anything labeled “AF-100,” so I made my way to the checkout counter located all the way on the other side of the store (near where I had parked my truck), planning on just buying the trimmer and hoping there would be enough line included in the box for what I needed.
Luanne was the cashier. When I described to “Loon” (as she is known to everyone in the store) the difficulty I was having finding the right feeder line (including not being able to find anything on the box that indicated any line was included at all), she offered to open the box to check, which she did. She also looked up AF-100 on the computer, which indicated that there were twenty-eight rolls in stock…to be found in exactly the same aisle and bay where I had just been searching. She then called Denise, the third person in this long story, who came over from her end of the store and brought me back to exactly the same place where I had given up the search. Sure enough, she immediately found the AF-100 line which, for some inexplicable reason, was on the bottom shelf, mixed in with the oil and fuel for the gas powered trimmers, completely separated from all the other feeder line.
OK, so that is how I was helped last night by Carol, Luanne and Denise. All three went out of their way to help me and all three were terrific.
Jacqueline Sincoff says
I rent apartments to college students who really mess things up, especially the carpets. So I decided to go to Home Depot and look at their flooring. I found laminate that looks like real wood and is easy to keep clean, no stains and great for students with allergys . Also it is guaranteed to last and look great for 10 years!
Jill Palmer says
Eric in Electrical Department was absolutely outstanding. He asked politely if he could be of assistance, took my list and shopped for all my items for me. He explained what and how each one functioned, showed me the prices, and used an ink pen to check each off my list. I ws totally charmed by this man and his knowledge and customer service skills. Please give him a soccer and hearty “atta boy” from me as well as you. Also, Janice R. went above and beyond every single time I am in the store. I enjoy Home Depot so much, I have purchased stock in the company.
john spencer says
i was looking for a lawn mower and the sales associate was very helpful in helping me pick the right one.
Sean Craig says
I stopped into the Algonquin IL, location; I was very pleased with the customer service. An associate whom goes by the name of Sal W. I believe, was very helpful and seemed to be in a very good mood. Over all, very pleased with my visit.
Warren Lawson says
I met Michelle this afternoon at the Home Depot in Oak Lawn. I explained to her that I am a customer for life because of they way the employees at the Home Depot in Providence Rhode Island, came out to my sister in laws funeral in numbers. They all had stories to tell about Cathy and they took the time to leave a wonderful apron that was decorated with her name and flowers. What a wonderful team. That’s why I’m a customer for life.