HomeSense Customer Satisfaction Survey

For many years, businesses did not take customers’ experiences seriously. They knew that one bad customer experience might lose them several clients through word-of-mouth, but they still did not care because they believed they could cancel out the negative experiences by spending on marketing. Essentially, they believed clever marketing could overcome any negative customer experience. However, the advent of the digital era has changed everything. Today, customers’ voices are so amplified that they trump even the best marketing campaigns. Decreased customer loyalty, increased competition, and increased saturation of marketing channels have all combined to create the recipe for an age where customers, not businesses, wield the power.

The HomeSense Customer Satisfaction Survey aims to overcome this problem. By taking this short survey, you will get a chance to tell the company’s managers and employees how you feel, what you expect, and what you experienced when you visited one of their outlets. Your feedback will help them understand your needs and make the necessary improvements. You could also win a £250 gift card when you take the survey. There are also ten chances to win £1,000 in a daily prize draw, plus other great prizes worth £1,500 each week.

About HomeSense

HomeSense delivers great value on an ever-changing and extensive selection of home fashions and top brands from around the world, at prices that are significantly lower than specialty and department store regular prices.

HomeSense is a company that believes value is a combination of quality, brand, fashion, and price. Unlike traditional retail chains, HomeSense generally does not do sales, promotions, coupons, or other sales tricks. It offers brands from thousands of vendors globally.

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How to Complete the HomeSense Customer Satisfaction Survey

You will need:

  • A mobile device or computer with Internet access.
  • A HomeSense store receipt with a survey invitation.
  • A basic understanding of English.

Instructions:

  1. Visit www.homesensecares.com.
  2. Enter the store number, transaction number, and register number to proceed.
  3. Answer all questions honestly.
  4. Fill out your contact information.
  5. Submit the survey.

Survey video produced by GuestSatisfactionSurveys Team and HomeSense customers anonymous.

Conclusion:

Today, consumers know they are entitling to the best customer experience possible. This is why HomeSense are conducting the HomeSense Customer Satisfaction Survey. In order for a business to deliver the best customer experience, it needs to understand its customers and be in close contact with them. It also needs to be engaged with its customers. Unfortunately, many businesses are failing at this. In fact, studies show that less than 40% of Chief Executive Officers believe they understand their clients well today. This is an alarming revelation. However, a big part of the problem is that many businesses are approaching customer engagement all wrong. Much of what many businesses think is customer engagement is quite un-engaging. Essentially, the value is all for the business.

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