Guest satisfaction surveys are an effective tool for measuring the levels of guest satisfaction with a company’s offerings. The feedback received from such surveys is valuable. It highlights strengths and weaknesses, as well as areas that need immediate attention. In addition, they are a great communication tool for companies. They are increasingly important for modern companies and businesses. Today, guest surveys are intricately linked to marketing programs and business practices, as well as other operations aimed at accomplishing guest satisfaction and engagement. The Huddle House guest satisfaction survey is designed to accomplish all these.
This survey has numerous benefits that the company recognizes, benefits that have been proven in the course of time. It not only invites guests to express their views and perceptions, it also invites guests to learn more about the company, such as new changes or innovations. A guest satisfaction survey is also an effective tool to judge guest loyalty. When guests identify the services or products they love, they also reveal what keeps them coming back. Learning the reasons for their loyalty or the issues that make them unhappy is the key to success.
About Huddle House
Huddle House is a 24-hour restaurant chain with more than 390 locations in the United States, primarily in the southern states. Established in 1964 in Decatur, Georgia, the chain has a goal of providing a 24-hour diner style eatery, and is named after the action of huddling in football. The first restaurant was established to give guests a place to eat after the Friday night big game. Some of the chain’s competitors include the IHOP, Waffle House, Denny’s, Cracker Barrel, and Bob Evans.
In 1966, Huddle House began actively franchising. Today, the chain expands mainly through franchising; however, it also operates company units. In 2006, Allied Capital acquired Huddle House. In 2009, Allied Capital was acquired by Ares Capital, which subsequently sold Huddle House to Sentinel Capital in 2012.
How to Complete the Huddle House guest satisfaction survey
You Will Need:
• A valid Huddle House restaurant receipt with a survey invitation
• A PC, laptop or mobile device with internet access
• A basic understanding of English
- Visit the survey site at www.huddlefeedback.com.
- Enter the 15-digit survey code printed on your receipt invitation.
- Enter your server’s name, date, and time of your visit.
- Think about your Huddle House experience and answer a few questions candidly.
- Submit the survey and write the offer code on your receipt.
- Huddle House Website: http://www.huddlehouse.com/