J. Gilbert’s Guest Satisfaction Survey

The J.Gilbert’s Satisfaction survey, powered by Service Management Group Inc. is a survey that measures customer satisfaction with the food, service and other offerings that can be expected from this Midwestern steak and seafood chain. It allows customers to voice out their complaints, if there are any, or commend the staff and management on things that are satisfactory about the food or service.

The survey is also a way for customers to play an active role in the improvement of services and how the management should implement measures to correct areas that are sources of customer complaints. Negative feedback can help the company identify areas for improvement which can help reduce the potential for lost profits. The survey plays an important role in helping management and staff identify and meet customer expectations.

About the J. Gilbert’s

J. Gilbert’s is a Midwestern restaurant known for hearty wood-fired steaks, exemplary seafood and generous side dishes. This chain is a favorite haunt for people who love its rustic and hearty comfort food offerings made uniquely delicious through the use of quality ingredients and artisan fare.

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Crowd favorites include the Mishima ranch wagyu burger and their famous seven-layer coconut cake. The restaurant has branches in Kansas City, Columbus, St. Louis, Hartford and Washington, D.C.

How to Complete the J. Gilbert’s Guest Satisfaction Survey

You Will Need:

  • A mobile device such as a phone, tablet or a computer with Internet access.
  • Valid receipt from J. Gilbert’s containing an invite to take a survey.

Instructions:

  1. Go to the survey page at www.jgilbertsfeedback.com.
  2. Enter the code number in your survey invitation.
  3. Complete the survey by picking one of the appropriate options and ticking the circle below it. Questions range from impressions on the quality of food and drinks to quality of service and ambiance, among others. Press Next for the succeeding question.
  4. Fill out your contact information. You will see a confirmation telling you that you will receive your coupon in the mail.

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Conclusion:

J. Gilbert’s Wood-Fired Steaks & Seafood is a favorite of locals because it offers delicious steak and seafood fare in a rustic, down-to-earth ambiance. The chain also offers enjoyable happy hour specials and Sunday brunches that cater to small or large groups. It is usually packed especially on special occasions and on the weekends, so having a reservation for days like these is a must. The survey is a great way to let the company know what they are doing right and where they can improve. J.Gilbert’s already enjoys high ratings from reviewers online, but like any other company, there are some hits and misses. Up-to-date feedback provided by these surveys keeps management on its toes and ensures excellent service for each customer that comes along.