Kinney Drugs Customer Experience Survey

The advantages of a customer experience survey are not limited to just some aspects of the customer business relationship. They also help to establish or highlight vital trends in the feedback or information customers provide. Companies that spot such trends must take them into account and analyze them to stay one step ahead of their competitors. The Kinney Drugs customer experience survey is designed to help the company achieve insight into different customer groups, to enable it to tailor its customer service and products in accordance with the expectations and preferences of each customer segment.

A customer experience survey enables companies or businesses to understand customers’ requirements and needs, they loyalty, and to obtain actionable feedback, whether in a positive or negative light. Modern businesses employ customer experience surveys to enable them provide more customer focused services and products, achieve brand success, and develop better customer relationships.

Kinney Drugs appreciates you taking the time to give them your feedback as it will help them know how they might better serve you. As a token of appreciation for participating in their survey, you will be given a coupon code at the end of the survey for a $2 discount on your next $20 purchase.

About Kinney Drugs

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Founded in 1903, Kinney Drugs is a pharmacy and drug store chain with more than 110 outlets throughout Northern and Central New York, plus Vermont. Headquartered in Gouverneur where it still operates its first drug store, it is one of the leading regional drugstores with a strong presence throughout Plattsburgh, Syracuse, Burlington, Watertown, and the northern half of Vermont. Most of the company’s locations are detached stores with drive through pharmacies.

The company strives to offer the highest quality health, pharmacy, and retail solutions at competitive and fair prices, to satisfy and serve the needs of its customers, and to be responsive and sensitive to the goals and needs of its employees.

How to Participate in the Kinney Drugs Customer Experience Survey

You Will Need:

  • A PC, laptop or mobile device with internet access.
  • A recent Kinney Drugs survey invitation.
  • A basic understanding of English.

Instructions:

  1. Visit the survey site at www.kinneykares.com.
  2. Enter the 11-digit invite number from your receipt to begin.
  3. Enter the date you visited the Kinney Drugs store where you received your invite, choose the time category that matches the time on your receipt, and specify the reason for your visit.
  4. Answer all survey questions honestly.
  5. Submit the survey.
  6. Write your coupon code on your survey invitation and present it to the cashier during your next visit to a Kinney Drugs store.

Survey video produced by GuestSatisfactionSurveys Team and Kinney Drugs customers anonymous.

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Conclusion:

All successful companies understand that customer satisfaction is vital. It is a key factor in developing a lasting, successful business. Companies that fail to collect customer feedback may end up making important business decisions that are contrary to customers’ expectations and interests, which could have a harmful effect on the business. Most customer experience surveys are efficient and economical, which is why companies are increasingly employing them.