The reality is that excellent service should come naturally. There are times when businesses have tried their best, but have still failed to make any headway with certain issues. However, all businesses should strive for timelines, responsiveness and exceeded expectations. Unfortunately, many businesses out there insist on shoving sales pitches dorm their customers’ throats instead of engaging them. La-Z-Boy understands that customers want to interact and offer their opinions and perceptions. They also want to express their displeasure whenever they have a bad experience. Thanks to the La-Z-Boy Store Guest Satisfaction Survey, customers have a strong and clear voice.
The single most important thing a business can do to achieve success is to build true customer loyalty, one client at a time. A business does not have to fish for likes on Facebook, tinker with technology, or fiddle with its pricing. Rather, it should start engaging with its customers. Hearing what they have to say, checking on them, letting them know that they matter and letting them know that their opinions and business matter is all it takes to achieve customer loyalty.
Like a person in love, a truly loyal customer only has eyes for the business that keeps his/her happy and completely satisfied. At its roots, creating a loyal customer base is about taking the time to learn about their individual needs and concerns and then turning that knowledge into lasting business relationships.
La-Z-Boy is a furniture manufacturer headquartered in Monroe, Michigan. The company manufactures home furniture, including stationary chairs, upholstered recliners, and sleeper sofas. The first recliner was introduced in 1928 and a new company was founded on the principles of innovation, comfort, and excellent craftsmanship. Today, these principles still hold true and are the heart of everything the company does.
How to Complete the La-Z-Boy Store Guest Satisfaction Survey
You will need:
- A purchase receipt with a survey invitation
- A computer or mobile device with Internet access
- A basic understanding of English
- Visit www.lzb-survey.com.
- Click ‘Next’ to begin.
- Answer all questions truthfully.
- If you would like to be entered into the prize draw, provide your contact information.
- Submit the survey.
- La-Z-Boy Store Website: http://www.la-z-boy.com/