The M&S Retail Customer Satisfaction Survey is an online exercise designed to help the company improve their products and services by collecting customers’ feedback. Visit www.makeyourmands.co.uk and tell M&S Retail about your most recent shopping experience at one of their stores.
Your feedback will help them make informed changes and decisions, which will help meet your expectations. The survey will not take you more than ten minutes to complete, and once you complete, you will get a chance to win a £50 M&S gift e-voucher.
M&S Retail Customer Satisfaction Survey Details
| Survey Name | M&S Retail Customer Satisfaction Survey |
| Survey Official Website | http://www.tellmands.co.uk or www.makeyourmands.co.uk |
| Survey Prize | £50 M&S gift e-voucher |
| Entry Method | By Online |
| Receipt Valid | 7 days from receipt date |
| Survey Limit | One per person per receipt |
About M&S Retail
M&S Retail, also known as Marks and Spencer plc, is a large British multinational company headquartered in Westminster, London. It sells clothing, luxury food items, and home products.
Founded in 1884, it is operates 852 stores in the UK and 480 international stores in 59 international territories. In addition, it employs more than 83,000 employees.
How to Enter the M&S Retail Customer Satisfaction Survey
You Will Need:
- A computer or mobile device with internet access
- A basic understanding of English
- A valid receipt from M&S Retail with a survey invitation
Enter By Online:
- Enter the survey site at www.makeyourmands.co.uk.
- Click on the area instructed to start the survey.
- To begin, you need to provide the following information: the unique code on your receipt, which consists of three groups of digits, the date you visited the store, and the time you visited. Click next to proceed.
- Select your age from the drop-down list.
- Specify whether you work for M&S Retail.
- Think of the M&S Retail store where you made your purchase and answer a few questions regarding your overall shopping experience.
- Answer all questions honestly and thoroughly.
- To sign up for the prize draw, you need to enter the following details: your name, email address, postcode, daytime telephone number, and country of residence.
- Specify whether you would like ABA Research, the prize draw sponsor, to pass on your survey responses to M&S Retail for further analysis.
- Specify whether you would be willing to be re-contacted by ABA Research to take part in future research for M&S Retail.
- Click finish to submit the survey.
Enter By Online Video Guide:
Conclusion:
The feedback you give will help them understand what you like or dislike about their products, stores, and customer service. This will help them improve their stores and services to enhance your future shopping experiences. As a reward for your time and honesty, you will get a chance enter their monthly sweepstakes drawing to win a £50 M&S gift e-voucher. The drawing is open to people over the age of 16. If you are the lucky winner, you will be contacted by email or telephone within ten business days of the draw.
Related Links:
- M&S Retail Customer Satisfaction Survey Prize Draw Rules: https://feedback.kpmgcx.cloud/WebProd/Resources/_shared/themes/marksandspencer/M&S-PrizeDrawTC.html
- M&S Retail Website: http://www.marksandspencer.com/
- https://www.youtube.com/watch?v=bhKpnc-bH1E
Today visited Newcastle shopping park fossway, . A wonderful experience to be served by two wonderful employees Jackie and Kerry they. could not have been more helpful a pleasure to have met them so courteous and helpful that is what shopping is all about thank you guys keep up the good work it is appreciated
I was served today by Sylvie in the kids department of your Aberdeen Union Street branch, who helped me decide upon a snow suit for my grandaughter as I was unsure which would be warmest. She then took the time to look up a pair of leggings I was going to buy for her to see if there was a size available in a larger size for her 4 yr old sister. She looked online and said not available in that size. Very thankful for her help. All done with patience and a smile.
We where very well treated by Liz Wilson at M & S, Hedge End, Southampton store where she
assisted us very professionally when we ordered two furniture items. She dealt with our
questions in a straightforward way, much impressed.
Served by Bianca at Teeside Park M&S today
Went above &beyond to sell me a leather skirt today – excellent service
Very good offers and very well displayed. The staff were very polite and gave very good service. I have been told to enter code 0801000108006, 0805000004892,0805000004893
Was in the Middlesbrough branch on Saturday and was served by Sue, she was w very helpful and saved me money using my sparks card. Always get my trousers in m@s as I know they will fit perfectly..
Thank you Sue and thank you m@s.
22484230 62857 115 1041 16/11/19
a cold wet evening and the welcome and friendly faces in the Burghley centre store in bourne lincs pe10 9eg. was great a greeting a laugh and and a smile from the team of jess king, georgina,rory,sabrine denise, and finally will your welcome is wonderful and not false and is a pleasure to visit every evening.
was treated very well in M&S Brentwood today, Food Dept. Very good offers & very well displayed. Staff were polite & gave good service. Have been told to enter code 3256 118 350470 to be entered for monthly draw of £250.
Shopped in the food hall and was given help as my husband and I are both disabled, and he uses a wheelchair also visited the cafe, we go there a few times a week, easy access with the wheelchair and the staff in the cafe are amazing again helping me by carrying the tray to our table, always time to have a quick chat with my husband, makes him so happy, these people go out of their way to help. Thank you so much all of you
Mo went out of his way to help me in the Oxford store. He could not have done more and enabled me to make a purchase which without his help I would not have done.
I was served today at Trafford centre by a lovely helpful lady. She was a credit to M&S on ladies wear. Her name is Maureen.
4598 126 313395
I only want to pass on feedback. I do not want to do a survey or receive entry to a prize draw. Simply I was at MandS food store in Amersham, Bucks. I was throughly looked after by a young girl called Jessica – she went out of her way to be helpful, she was polite and she represented the store extremely well. Please can these comments be passed on to the store. I
We were at the metro centre doing our shopping in M&S we went into the food department the after we had finished went to cash out and was surprised not to see Gary he was a lovely fellow ,the older generation really miss him because he cheered them up.We found out he was in the cafeteria but he has lost his sparkle. We would like to see him back and so would a good many more people.
I was at kingslyn store today… A very helpful lady by the name of shuna was at the braFit department.. She was so helpful to me. I will always go back to this store. Its nice when customers are given time and not rushed.
Dear M&S leaders. In the twenty years of being a director of Norbiton Hall Kingston Upon Thames, I have seen many changes in the areas influencing our business; be it the economy, politics, marketing channels or of course the Kingston Market. Nevertheless, I believe a few things will never change. To me the most important factor, no matter what changes may come, is the engagement of the people driving a M&S business. A passionate, engaged and sustainable team M&S will always be the guarantor for good service and customer satisfaction. Sincerely Paul, customer.
Was. In Hemel Hemlstead store again in food department and was served by Mary-Rose once more! Again given excellent service with a pleasant smile. Code No. 3078 103 183938
I was in Southampton m&s today 28th December looking for jeans one of your assistants Lavina 10 was very helpful finding me the right cut and size a lovely lady indeed .