Marshalls Customer Satisfaction Survey

The Marshalls Customer Satisfaction Survey will help the company identify the overall satisfaction level of its customers and assist with finding the unhappiest and happiest customers. It will also help them track satisfaction levels over time, which will allow them to measure changes in satisfaction based on the initiatives they have implemented.

Found at www.marshallsfeedback.com, this simple online questionnaire focuses on information given by customers. Marshalls will use the feedback they receive to improve their stores, products, and customer service. It is important for you to take this survey to help the company understand what you like and dislike about their operations.

The Marshalls customer satisfaction survey is a highly effective method of collecting feedback from customers and plays a vital role in managing, measuring, and improving customer loyalty. When you participate in this survey, you will help the company understand what should stay the same and needs to be changed. You will also be entered into the Marshalls customer satisfaction sweepstakes drawing for a chance to walk away with a $500 Marshalls gift card.

About Marshalls

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Marshalls, Inc. is an off-price department store chain owned by TJX Companies. Founded in 1956, the company operates more than 750 stores in the U.S., Canada, and Puerto Rico. It is the second largest off-price home fashion and family apparel retailer in the U.S., behind T.J. Maxx.

How to Complete the Marshalls Customer Satisfaction Survey

Marshalls-Customer-Satisfaction-Survey

You Will Need:

  • A computer or mobile device with internet access
  • A valid and recent Marshalls receipt with a survey invitation
  • A basic understanding of English or Spanish
  • Be a legal resident of, and located in, the U.S. or Puerto Rico to enter the sweepstakes drawing
  • Have the age of majority in your state of residence to enter the sweepstakes

Instructions:

  1. Visit the survey site at www.marshallsfeedback.com.
  2. Choose your preferred language.
  3. Click on the link provided to view the sweepstakes rules.
  4. Enter the following information located towards the bottom of your receipt: survey number, date, and time. Click start to begin the survey.
  5. Think about the store and service where you received your survey invitation and answer a few questions based on your experience.
  6. Answer all questions truthfully.
  7. Specify whether you would like to enter the Marshalls sweepstakes.
  8. Specify whether you would like to participate in other research with the company.
  9. Fill out your contact information to be entered into the sweepstakes drawing.
  10. Submit the survey.

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Conclusion:

Through this survey, Marshalls will understand the critical issues that drive customer satisfaction and empower the company’s employees and managers to deliver the best experiences. The company will also be able to identify customers who had a bad experience and implement recovery measures, thereby protecting revenues and retaining customers. The company wants you to have a great and memorable experience when you visit a Marshalls location, but they will never know unless you tell them what you want.

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