The Marshalls Customer Satisfaction Survey will help the company identify the overall satisfaction level of its customers and assist with finding the unhappiest and happiest customers. It will also help them track satisfaction levels over time, which will allow them to measure changes in satisfaction based on the initiatives they have implemented.
Found at www.marshallsfeedback.com, this simple online questionnaire focuses on information given by customers. Marshalls will use the feedback they receive to improve their stores, products, and customer service. It is important for you to take this survey to help the company understand what you like and dislike about their operations.
The Marshalls customer satisfaction survey is a highly effective method of collecting feedback from customers and plays a vital role in managing, measuring, and improving customer loyalty. When you participate in this survey, you will help the company understand what should stay the same and needs to be changed. You will also be entered into the Marshalls customer satisfaction sweepstakes drawing for a chance to walk away with a $500 Marshalls gift card.
Marshallsfeedback.com Survey Details
| Survey Name | Marshalls Customer Satisfaction Survey |
| Survey Official Website | https://www.marshallsfeedback.com/ |
| Purchase Required | Yes/No |
| Entry Type | Online and Mail |
| Age Limit | 18 Years and Over |
| Survey Reward | Win a $500 Marshalls gift card |
| Entry Limit | One per person per receipt |
| Receipt Expiry | 7 Days |
About Marshalls
Marshalls, Inc. is an off-price department store chain owned by TJX Companies. Founded in 1956, the company operates more than 750 stores in the U.S., Canada, and Puerto Rico. It is the second largest off-price home fashion and family apparel retailer in the U.S., behind T.J. Maxx.
How to Enter the Marshalls Customer Satisfaction Survey
You Will Need:
- A computer or mobile device with internet access
- A valid and recent Marshalls receipt with a survey invitation
- A basic understanding of English or Spanish
- Be a legal resident of, and located in, the U.S. or Puerto Rico to enter the sweepstakes drawing
- Have the age of majority in your state of residence to enter the sweepstakes
Enter By Online:
- Visit the survey site at www.marshallsfeedback.com.
- Choose your preferred language.
- Click on the link provided to view the sweepstakes rules.
- Enter the following information located towards the bottom of your receipt: survey number, date, and time. Click start to begin the survey.
- Think about the store and service where you received your survey invitation and answer a few questions based on your experience.
- Answer all questions truthfully.
- Specify whether you would like to enter the Marshalls sweepstakes.
- Specify whether you would like to participate in other research with the company.
- Fill out your contact information to be entered into the sweepstakes drawing.
- Submit the survey.
Enter By Online Video Guide:
Conclusion:
Through this survey, Marshalls will understand the critical issues that drive customer satisfaction and empower the company’s employees and managers to deliver the best experiences. The company will also be able to identify customers who had a bad experience and implement recovery measures, thereby protecting revenues and retaining customers. The company wants you to have a great and memorable experience when you visit a Marshalls location, but they will never know unless you tell them what you want.
Related Links:
- Marshalls Customer Satisfaction Survey Sweepstakes Rules: https://eprize-content.s3.amazonaws.com/tjx/256074/TJ+Maxx+Survey+Official+Rules.htm
- Marshalls Website: http://www.marshallsonline.com/
- https://www.youtube.com/watch?v=gP7ewrO0E1A
Wonderful sales person working hard for good relations between Marshalls and customer. Five stars. Neli in Willow Grove PA.
Mike A is The Best employee at Marshall’s Exton PA. Courteous, polite, helping customers w/ smile. I just like to shop there specially when he is there.
Mike A is a hard worker employee at Marshall’s Homegood Exton. He is very helpful, courteous, with the smile and manner. We are so glad to have an employee like Mike when we go shopping there. Thank you kindly Mike A.
The French lady .
I needed to exchange an item for a different size. Being that the store was a good distance away I called in advance to make sure they had the item and size I needed. The store manager, Cindy was very cordial and understanding on the phone. She assured me that if I came in with the item and saw Sydney I would be taken care of. When I arrived, Sydney assigned a young man to assist me locate the correct item. I’m sorry I don’t recall his name but he was extremely helpful and cordial as well.
When I was satisfied he walked me back to the front and Sydney did the transaction and I was out of the store after checking a couple of items I did not need right away. I’ll be back during the day sometime so I can pick up the items I need. I must say this was an over the top experience and not something that happens normally. I hope the company will recognize the professional acumen accorded me on this occasion so these employees are rewarded appropriately within the norms you follow.
The industry standard being 5 Stars does fall a bit short in this case, believe it or not. I feel these three people effortlessly exceeded that standard. So, I’ll go ahead and tell you I’m going to unhesitatingly give them the Sun & the Moon in addition to the 5 Stars. I hope I made my point in no uncertain terms.
This is the stuff that brings ‘happy’ customers back on a regular basis. Thank You for your time and consideration and Happy Holidays coming up! ??
Loyal customer for life!
Arun
GOOD SERVICE.