Groom Room Experience Survey

Happy customers are always easier to retain and serve. In addition, they make for excellent advocates when it comes to promoting a company’s products and services. Therefore, it is important to determine whether one’s customers are happy. The easiest way to do this is by conducting a customer experience survey. Such surveys make basic financial sense because they are cost effective and do not take up many employee hours. In fact, according to research findings, businesses that focus on customer satisfaction are generally more successful than businesses that do not. The information collected from a customer experience survey helps to highlight strengths and weaknesses in an organization’s offerings. Companies can institute changes or make improvements where necessary to meet customer expectations.

To know whether customers are happy with the quality of services offered to them, Groom Room is conducting an online customer experience survey. The feedback received from the Groom Room Experience Survey will help them improve their products and services to meet and exceed customer expectations. Groom Room knows that responding to customers’ suggestions and opinions can have a profound effect on future purchases and customer loyalty. This is especially true in a world where social media and review sites allow customers to share their experiences with the world.

About the Groom Room

The Groom Room at Pets at Home offers a unique chance for UK pet owners, including multiple websites across its different brands, a large network of stores, pet services, and exclusive and innovative products through its grooming salons and vet practices. The company’s stores provide an exceptional retail experience, including an in-store theater offered by the company’s small pet villages, reptile vivaria, and fish aquariums.

Pets at Home understands that customers value products that are different, innovative and regularly refreshed, which is reflected in its exclusive own label and private brand products. The company also offers other pet services such as nutrition consultations, micro chipping and water testing.


How to Enter the Groom Room Experience Survey

You will need:

  • A computer or mobile device with internet access.
  • A valid Groom Room store receipt with a survey invitation.
  • A basic understanding of English.

Enter By Online:

  1. Visit the survey site at
  2. Quote the ref number and date from your receipt.
  3. Answer all survey questions honestly.
  4. Specify whether you would like to enter the prize draw.
  5. Fill out your contact information for contest purposes.
  6. Submit the survey.


When you complete and submit this survey, the Groom Room will give you the opportunity to enter their prize draw to receive £200 of Pets at Home gift vouchers. However, to be eligible, you must be 18 years of age or older. The winners will be selected at random by the 7th of each month and notified by email or post within 7 days of the draw.

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