Today, most companies, both large and small, realize that the key to growth and sustainability in the current competitive marketplace is effective customer management. Businesses see customer relationships as a strategic advantage and most invest a lot of time and effort in making sure that customer relationship management is high on their list of priorities. KFC has invested a lot of effort in developing a continuous measurement strategy that can warn of potential problems in real-time. With the explosive growth of social media, online review sites and blogs, conducting customer satisfaction surveys has become a necessary customer management exercise, which is why the company is conducting the KFC Customer Satisfaction Survey.
For this survey to be effective and accepted, KFC understands that it must be more than a questionnaire sent out to customers annually. The KFC Customer Satisfaction Survey is an ongoing strategy of continuous improvement and measurement based on the feedback received from customers. The most obvious reason why the company is conducting this survey is to learn from its customers. The feedback received will give it insight into what customers think about the company’s customer service, employees, and other company offerings. KFC will also learn what customers value most in a fast food restaurant.
Mykfcexperience.com Survey Details
| Survey Name | KFC Customer Satisfaction Survey |
| Survey Official Website | https://www.mykfcexperience.com/ |
| Purchase Required | Yes |
| Entry Type | Online |
| Age Limit | 18 Years and Over |
| Survey Reward | Get a Free Go Cup |
| Entry Limit | One per person per receipt |
| Receipt Expiry | 7 Days |
About KFC
Kentucky Fried Chicken is a fast food chain that operates more than 19,000 locations worldwide. At each KFC location, patrons will find a large selection of chicken and side dishes. This includes fried and grilled chicken options. Mashed potatoes, coleslaw, and multiple other sides are available. Of course, diners can eat at KFC or take the food home with ease.
KFC targets a large demographic of the population, including busy families. If an individual lacks time to prepare a meal, then KFC provides an affordable solution for individuals and groups alike. As the second largest fast food chain, KFC is ubiquitous among Americans and residents of other countries. Affordable comfort food is difficult to come by, but KFC gives consumers a great option.
How to Enter the KFC Customer Satisfaction Survey
You Will Need:
- A valid KFC restaurant receipt with a survey invitation
- A PC, laptop or mobile device with internet access
- A basic understanding of English or Spanish
Enter By Online:
- Visit the survey site at www.mykfcexperience.com.
- Enter the survey code, date, ticket number and time from your survey invitation.
- If you do not have a survey code on your receipt, click the link provided.
- Answer all survey questions honestly.
- Submit the survey and get your coupon code.
Conclusion:
This survey will help KFC connect with its customers and build better customer relationships. The restaurant chain will get to know why its customers love or hate certain aspects of its operations so it can do more of what customers love and less of what they hate. The feedback received will help the company put together a plan to win over its unhappy customers. Feel free to speak your mind and tell them what you think about their offerings. When you answer all questions and submit the survey, you will get a coupon code to redeem a special offer.
Related Links:
- KFC Website: http://www.kfc.com/
I had a horrible experience at store C975045 in Bartlesville Oklahoma last night at 7:32 pm on 8-19-17. Ticket #1135. The reason I am not filling out the satisfaction survey is because that part of my ticket was soaked in either grease or the cole slaw that dumped all over in my sack and the ink has disappeared. Part of my order was incorrect, I had asked for no wings and we had agreed on thighs (I had wings once I looked at home) and 4 paid for Apple pies were not even included. I drove back across town to make this right after calling to tell them what was wrong with the order. Up to this point i was aggravated i had to go back to the store but would have been happy to just have it corrected. Once at the microphone I once again listed all the things wrong with my order. There were 2 cars ahead of me at this point–plenty of time to put pies in to cook. When I got to the window the clerk gave me all new chicken with thighs, new biscuits, and 2 new slaws. I would have been satisfied with only the thighs , 1 slaw and my 4 Apple pies I had previously paid for but not received, but I appreciated her gesture. I ask her if the apple pies were in the sack. She said “you want those too?” I said “Yes, I paid for them and didn’t get them”. She rolled her eyes at me. She left, came back and said “my manager said it will take 5 minutes to make them.” I said that was fine, I’d wait. SHE ROLLED HER EYES AT ME AGAIN! She left and then came back asking me to pull up. After the eye rolling I was not willing to go anywhere. I told her no. Another employee (saying she used to be a manger)came and spoke to me curtly insisting I move forward. I refused. After a period of time the girl came back with 3 apple pies and said that was all they had “Will you just take these and leave?” I couldn’t believe my ears. I refused as I had paid for 4 Apple pies. This whole experience from leaving my home to get the food till I got home the second time took 1 hour and 40 minutes. Mistakes happen, I am retired and a very happy easy going person. I would not be unhappy were it not for the constant eyerolling, the rude second employee who came to the window and told me to move and showed her disgust with me when i refused and of course being asked to accept 3 pies when I paid for 4. And since i have written all this out here is one more thing i wouldnt have complained about had things gone more smoothly. Please tell your employees calling customers “hon” or “honey” is inappropriate and unprofessional. The girl i dealt with the most kept referring to me in that manner until she got frustrated with me. Never once did anyone say they were sorry, or apologize verbally for my inconvenience.
for some reson k.f.c.outlets are not serving hot drinks.having visited k.f.c.in glastonbury a while back and today at shaftsbury.dorset only offered fizzy drinks.orange etc.one reason hot water machine was out of order.today was we are not serving tea or coffee.col.anders would not be very happy.perhaps not enough profit in hot drinks.when commented on this situation first time k.f.c. did not bother to reply.bye the way went to subway with hot drinks.
Young KFC is pathetic. I was waiting along with 6 others for chicken to be cooked. Wednesday night 5/4/2017, I walked out, KFC lost a $60 dollar order, will never go back.
DefuniakSprings ,Fl. KFC is the WORST store there is. I wish upper management would pay a visit soon. The manager is deffently not doing there job. They are Never Open on time and Never have anything ready.
I am always satisfied with the food, as well with the friendliness. There was a new guy that was having trouble and like some people, they get rude, and impatient. I told him to take his time. I always come here because I feel welcome l