A guest satisfaction survey is a great tool to get external feedback on company and employee performance. It can be used to reveal valuable feedback on how to improve services and product features to meet customer expectations. Some companies use customer surveys to identify opportunities for new products or services. The O’Charley’s Guest Satisfaction Survey will help them identify their most loyal guests, who are the answer to understanding exactly what the company is doing right, what it should start doing, and what it should keep doing.
This survey is a great vehicle to drive regular communication between O’Charley’s and their guests. It acts as a reminder that the company is listening, cares about your opinions, and values your business. Making a guest satisfaction survey part of a company’s customer experience tactic can make a big difference. It is one of the easiest and most effective ways of collecting feedback from guests. Feedback from this survey will help the company’s managers identify key metrics and drivers they should track across the company.
O’Charley’s is an American restaurant chain operating more than 200 company owned restaurants in the Midwestern and Southern states, including 4 franchised locations in Michigan, 4 in Ohio, one joint venture in Wisconsin, and 3 joint ventures in Louisiana. It was part of O’Charley’s, Inc. Enterprise, the parent company, which is a multi-concept company than franchised and operated more than 360 restaurants under O’Charley’s, Stoney River Legendary Steaks, and Ninety Nine Restaurant. In 2012, however, the company became part of American Blue Ribbon Holdings after it was purchased by Fidelity National Financial.
The original O’Charley’s restaurant was opened by Charley Watkins in 1971, with a menu featuring several of his wife’s amazing recipes. He believed that people who walked through his restaurant door were his friends. In addition to providing delicious food, he wanted to provide a great atmosphere. This was the foundation upon which O’Charley’s restaurants were built.
How to Complete the O’Charley’s Guest Satisfaction Survey
You Will Need:
- A valid O’Charley’s restaurant receipt with a survey invitation.
- A computer or mobile device with internet access.
- A basic understanding of English.
- Visit the survey site at www.myocharleysexperience.com.
- Enter the serial number and server name printed on your survey invitation.
- Answer some questions about your experience at the O’Charley’s where you received your survey invitation.
- Submit the survey.
- O’Charley’s Website: http://www.ocharleys.com/