Companies need to know what their customers really think. It is common for some customers to say one thing and then do something completely unpredictable or different. Most customers have a natural tendency to be gracious, whether they had a good experience or not. They do not like offending people. Therefore, what might seem like a promising sale might simply be the customer being polite. Another problem in judging customer satisfaction is that it is virtually impossible to remove one’s bias. Some customers may be full of praise, which might push a few mediocre reviews out of the business owner’s mind. It is human to remember the good and forget the bad. Thus, it is important to have a reliable measurement system to ensure customers’ real feelings are discerned.
Price Chopper is conducting a customer satisfaction survey to have a quantitative measure of their customers’ levels of satisfaction. The Price Chopper Customer Satisfaction Survey will help find out whether their customers’ satisfaction levels are deteriorating or improving. If the feedback received is somewhat negative, they will institute some changes in their organization and/or offerings to meet customer expectations and needs. Price Chopper wants to know about your wants, needs, expectations, degree of satisfaction, and experiences.
About Price Chopper
Price Chopper is a supermarket chain headquartered in Schenectady, New York. In 1973, the company changed its name from Central Market to Price Chopper; however, the chain opened its first store in 1932. The company is owned by the Golub Corp., which exists to help individuals care for and feed themselves and their families. They are an innovative retailer of services and products, and understand that satisfying customers’ needs is the key to their success.
Price Chopper is committed to serving communities by working in partnership with other players to improve and enrich their quality of life. They serve customers by providing an overall satisfying experience that earns their loyalty. Finally, the company serves its teammates and shareholders by fostering a friendly, culturally diverse, challenging, rewarding and participative environment its employees, as well as delivering a fair return in investment to its shareholders.
How to Take the Price Chopper Customer Satisfaction Survey
You Will Need:
- A valid Price Chopper store receipt with a survey invitation.
- A PC, laptop or mobile device with internet access.
- A basic understanding or English or Spanish.
- Visit the survey site at www.mypricechopperexperience.com.
- Enter the 19-digit survey code and the time printed on your receipt to begin.
- Answer all survey questions honestly.
- Submit the survey.
- Price Chopper Website: http://www.pricechopper.com/