North Yorkshire Mortgages Customer Survey

North Yorkshire Mortgages or NYM has been attempting to provide customers with the best service possible since inception. This is one reason why the company decided to turn to the Service Management Group for their survey needs. Most companies know that surveys are the best way to see how a company is perceived through the eyes of a customer. NYM wanted to know how their services were being received by their customers with the North Yorkshire Mortgages Customer Survey.

The survey will highlight some of the things that NYM is worried about regarding customer service. For example, there will be a section on the survey that will allow customers to speak on their satisfaction with NYM. This will highlight if customers are happy with their services or unhappy with their staff. Furthermore, the survey will attempt to pinpoint what aspects of the company people are specifically unhappy with. NYM is hoping to use all of this information to make better decisions moving forward.

About North Yorkshire Mortgages

Everyone knows that dealing with mortgage companies can be a headache, especially since some do not really care about clients. NYM understood that homeowners did not have a lot of choices, which is one reason why NYM decided to open up its doors. It wanted to show potential customers that a company could help them with good rates and reasonable services unlike other companies. NYM is committed to providing high quality service no matter what.

Advertisement

The company also provides programs to help customers who are having problems paying, which happens often. Being understanding is one thing that makes NYM different from other companies. In fact, it is proud to continue its compliance with the Financial Conduct Authority guidelines on Treating Customers Fairly. Lines of communication between customer and representatives at NYM are vital to ensure the kind of service that NYM provides to their customer base.

How to Participate in the North Yorkshire Mortgages Customer Survey

You Will Need:

  • A device that can be connected to the internet.
  • Should be able to read and understand English.

Instructions:

  1. Beginning the survey is as easy as visiting www.northyorkshiremortgagesltd.co.uk/survey.
  2. Do your best to remember everything you can to give the best answers possible. The company is looking for honest experiences.
  3. Enter your name and account number before you begin the survey.
  4. Must be 18 to enter, and you must be a UK legal resident.

Related Links:

Conclusion:

Those who have a specific event that they want to share with the company can do so. There is a 250-word text box at the end of the survey to enter details of the event or any additional comments that you might have.