With a raging competition in the food industry, it’s not easy to satisfy customers. It takes tremendous effort and perseverance to improve and maintain a high-level customer satisfaction. That’s why smart food companies invest in retaining their existing market share rather than spending millions on chasing new customers. Keeping your existing customer base happy and satisfied is more cost-effective than allocating supplementary resources to attract fresh customers.
With the help of customer feedback surveys, food companies get an opportunity to peek into the minds of their customers. It’s the perfect way to identify what your customers like and dislike about your company. That’s exactly what Panda Express is doing. With the Panda Express Guest Satisfaction Survey that is available at www.pandaexpress.com/feedback, you can share your insights and recommendations that can help the food chain improve its overall customer experience.
Pandaexpress.com/Feedback Survey Details
| Survey Name | Panda Express Guest Satisfaction Survey |
| Survey Official Website | https://www.pandaexpress.com/feedback or https://www.pandaguestexperience.com/ |
| Survey Prize | Free Entree item with purchase of a Plate |
| Entry Method | By Online and By Phone |
| Survey Expiry Date | Within 2 days |
| Offer Limit | One coupon per person per purchase |
About Panda Express
Don’t we all know what Panda Express is? It’s a huge chain of restaurants serving American Chinese food. With 1,775 restaurants located in the U.S., Canada, Guam, Mexico, South Korea, Puerto Rico, and the UAE, it’s safe to say that Panda Express is the largest American Chinese food chain in the world.
If you want to visit a Panda Express restaurant, you will most likely have to locate one in the shopping malls. However, the chain has now opened stand-alone restaurants as well. Other than these locations, you can find Panda Express in casinos, in universities, at airports, and at military bases as well.
How to Enter the Panda Express Guest Satisfaction Survey
Enter By Online:
- Log on to www.pandaexpress.com/feedback or https://www.pandaguestexperience.com/ to participate in the Panda Express Guest Satisfaction Survey.
- Enter the 22-digit survey code number printed on your receipt or Enter the order number printed on your receipt.
- Enter the date and time of your visit to a Panda Express restaurant. You can find this information printed on your receipt to begin the survey.
- Confirm the restaurant you visited.
- Answer the questions truthfully based on your most recent visit to a Panda Express restaurant.
- Enter your name and contact details if you wish to receive emails from Panda Express about their new offers and products.
- At the end of the survey, you will receive a redemption code.
- Write the code on your receipt and bring it with you on your next visit to Panda Express to redeem the offer printed on your receipt.
Enter By Online Video Guide:
Terms & Conditions
- You have to participate in the survey within 2 days after the receipt date.
- The coupon is not valid with any other coupons, discounts, and promotions.
- The coupon cannot be cashed.
- Only one coupon is allowed per person on every purchase.
Contact Panda Express
- Mailing Address: Panda Express Guest Care, P.O. Box 1159 Rosemead, CA 91770
- Customer service: 1 (800) 877-8988
The Panda Express Guest Satisfaction Survey is a tool designed to perpetrate communication between the management and customers of Panda Express. All you have to do is take out 5 minutes to participate in the survey. Remember, your insights are of great value to Panda Express!
Sources and Citations
- https://www.youtube.com/watch?v=MelS0ydCUeA
- Panda Express Official Website – https://www.pandaexpress.com/
Food was delicious.
Good meal!
We ordered drive up order was wrong then got food broccoli was soft and yellow store 1192 bullhead City Az I would never serve that food to anyone. My # is 928-201-5574
I would like to take the survey for the ‘free entree item’, but you have made this very confusing…anything I click takes me to other survey options other than for the free entree. So, I’m unable to take the survey and unable to tell about a great restaurant…I”m very dissatisfied as I enjoy dining at Panda Express#1222.
3/05/2030.,,.I am having the same problem…unable to access survey site. Very frustrating…
DITTO…BIG Waste of Time
I agree…what a mess. I then called on the phone and ended up getting disconnected and couldn’t go back and finish it. I give up!!!
They have an amazing service.
The food are great, just love’n it!!!
Sad to say I’m not happy with my meal for dinner today, I ordered beef broccoli and grilled chicken with teriyaki sauce but the brown rice is really uncooked. how can it be? I can eat it in fact I have no chance to come back because the store is between 110 st and 111 st in Broadway and my location is 118 st in morning side is kind of far
Amazing food
I visiter the Panda Express, in Panama City Beach, Pier Park area, first time in any Panda , couple people ahead in line so little wait, food was confusing to order, entrees and sides were causing slow checkout at cash, why not have combination , like # 1, # 2, speed things up, my food sat for 10 minutes uncovered next to 5-6 people , got colder by the minute, and Chow Mein is not cabbage and noodles, last time going in this place, with Corna Virus needs to cover the food on trays, yes take out boxes was available but I wasn’t going to take out.
Today I bought the Shanghai Angus steak with fried rice at unit 2775 in Dawsonville, GA. I was TERRIBLY disappointed. I made the purchase at 11:59 AM Sunday, Feb 9, 2020. The steak was very dry and so was the rice. The mushrooms and other ingredients were fine. Based on the condition of the rice and steak I’m pretty sure it was warmed over from last night. This was my first and last visit. I wasted eight dollars. ☹️
I want to take the survey but this is very complicated. I can’t access the survey through the link you are referring in your page.
Service was fast and friendly
I think the admin of this web page is really working hard for his website,
because here every material is quality based stuff.
I used to go here at least once or Twice a week, The portions of food has gotten smaller and the prices have gotten higher. I made a comment to the employee last night about the portions , and she told me that panda has even made their take-out trays smaller so that you won’t get as much food as you used to in the past. Very disappointing . All of my friends have said the same, not the panda it used to be. Now they just cheat you out of portions.
The food was good but my order was wrong. Since I went through the drive up I didn’t realize it until I got home. Not worth the hassle going back
This is the second time I’ve tried Panda Express #3080 Noland Road Independence MO and the last time. I waited for 20 minutes for fried rice never got it. Requested my money returned, that was a inconvenience to the max!
What a disaster. Pulled up to the drive thru at 6:00 pm. From what I could tell 4 cars ahead of me but got to the order menu at about 6:12. Female voice came on and asked if I wanted to try something not sure what, I replied no thanks as we already knew what we wanted to order. But after I said no thanks the voice on the other end disappeared. So I waited and waited until there was only one car at the pick up window and me at the order deal. Then a different female voice came on a started to ask me the same question that I was asked 10 minutes earlier. Before she could finish I rudely started telling her my order. After complete I drove up to the open pick up window and proceeded to pay. After I paid $33.00 (three plates) I was told to pull around to the front. I said ok but I have already been waiting for a while. So now it is about 6:17 per the receipt. After a little bit my wife gets down and goes in to check on the status of the 3 plates. They play dumb so she comes back out to get the receipt as they are clueless. Finally they prepare the order not sure how long they would have left us out there. From now on I am going to give the order the second I hear a voice at the window and when I get to the pickup window I will not leave without the order. I have to go back because my wife and son like the place. So better “luck” next time for me…
I’ve managed restaurants for years and this place was amazingly clean. The location on camelback and Litchfield ????????.
Food was good
Shittiest experience of my life. App sucks almost as much as the manger Maria. Shit service.
Wonderful food and love to go again
Wow..Panda Express #1528 Indio is extremely lucky to have such a wonderful manager..Mariano Garcia. We hosted a golf tournament for 80 people and it was easy with such an amazing manager. Mariano and staff service was fast,friendly, accurately filled and on time. The food was delicious and the golfers are giving me raving reviews…..the whole experience was great and I appreciated the care and attention given to us…thankyou very much
Why is it that some of the restaurants count their shrimp per serving. The food is excellent and healthy, fresh and stores are very clean, but the cheap manager counting shrimp leaves the dish way overpriced at $1.00 per shrimp!
Very nice an polite the manager , she is the one to attend us, averithing was clean . We just waiting for our shrimp fresh cook .
Food was good except for the chow mein noodles were 80% onions and I was extremely disappointed
Love the food.. great service, however :
Really sick of every time we eat at the restaurant it is always cold. I believe they use the heat from the kitchen to heat their restaurant . It’s awful to have to eat with your coat on. It’s not just one restaurant it’s the same at everyone. Turn the heat on !!!!!
The Cottonwood, AZ location is extremely clean and it was impressive to see employees walking around the tables, offering sauce packets – or just asking if I needed anything. Also…my dinner was delicious!
BTW…the ‘square bowl’ is a nice improvement, too?.