PetSmart Customer Satisfaction Survey

———-The Survey is now Closed!———-

The PetSmart Customer Satisfaction Survey aims to collect customers’ feedback on the company’s stores, products, and services. This survey will take you approximately six minutes to complete, and you can do it from the comfort of your home. If you recently had a great shopping experience or a negative experience at a PetSmart store, the company would like to hear about it. Your feedback will help them improve their products and services to meet and exceed your expectations.

Customer satisfaction and loyalty is one of the biggest assets a company can have as far as customer retention is concerned. This survey will help PetSmart gauge customer willingness to recommend the company’s services and products to others. Such referrals can help attract new customers, thereby improving the company’s bottom line.

About PetSmart

PetSmart is a pet supplies and services retail chain operating in the U.S., Canada, and Puerto Rico. The company specializes in the sale of specialty pet services and products such as dog boarding facilities, grooming, daycare, and dog training. It also offers a wide range of pets for adoption and sale such as reptiles, fish, amphibians, birds, gerbils, guinea pigs, hamsters, chinchillas, and mice.

Founded in 1986, the company opened its first two stores in the Phoenix area under the name PetFood Warehouse. In 1989, however, the name changed to PETsMART. The company continued to grow and went public in 1993 on the NASDAQ stock exchange. Today, PetSmart operates more than 1,350 stores and various outlets with Doggie Day Camps and PetSmart’s PetsHotels.


How to Enter the PetSmart Customer Satisfaction Survey

You Will Need:

  • A computer or mobile device with internet access.
  • A valid and recent PetSmart receipt with a survey invitation.
  • A basic understanding of English or Spanish.

Enter By Online:

  1. Visit the survey site at
  2. Choose your preferred language.
  3. Enter the 16-digit PIN number printed on your survey invitation.
  4. Select the web address printed on the receipt you received.
  5. Answer questions about your most recent visit to the PetSmart location where you received your invitation.
  6. Answer all questions truthfully.
  7. Provide your email address for future promotions and research purposes.
  8. Write the validation code on your receipt.


It is difficult to improve something that one cannot measure. PetSmart can only improve what they can measure. Your feedback, therefore, is very important. It will help them understand what works and what needs improvement. The survey’s goal is to help the company improve its stores, products, and services to meet your requirements. It will help them understand how you see your interactions with them and the actions they can take to enhance your future PetSmart experiences. At the end of the survey, you will get a redemption code to write on your survey invitation to redeem your offer.

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