———-The Survey is now Closed!———-
The PetSmart Customer Satisfaction Survey aims to collect customers’ feedback on the company’s stores, products, and services. This survey will take you approximately six minutes to complete, and you can do it from the comfort of your home. If you recently had a great shopping experience or a negative experience at a PetSmart store, the company would like to hear about it. Your feedback will help them improve their products and services to meet and exceed your expectations.
Customer satisfaction and loyalty is one of the biggest assets a company can have as far as customer retention is concerned. This survey will help PetSmart gauge customer willingness to recommend the company’s services and products to others. Such referrals can help attract new customers, thereby improving the company’s bottom line.
PetSmart is a pet supplies and services retail chain operating in the U.S., Canada, and Puerto Rico. The company specializes in the sale of specialty pet services and products such as dog boarding facilities, grooming, daycare, and dog training. It also offers a wide range of pets for adoption and sale such as reptiles, fish, amphibians, birds, gerbils, guinea pigs, hamsters, chinchillas, and mice.
Founded in 1986, the company opened its first two stores in the Phoenix area under the name PetFood Warehouse. In 1989, however, the name changed to PETsMART. The company continued to grow and went public in 1993 on the NASDAQ stock exchange. Today, PetSmart operates more than 1,350 stores and various outlets with Doggie Day Camps and PetSmart’s PetsHotels.
How to Enter the PetSmart Customer Satisfaction Survey
You Will Need:
- A computer or mobile device with internet access.
- A valid and recent PetSmart receipt with a survey invitation.
- A basic understanding of English or Spanish.
Enter By Online:
- Visit the survey site at www.petsmartfeedback.com.
- Choose your preferred language.
- Enter the 16-digit PIN number printed on your survey invitation.
- Select the web address printed on the receipt you received.
- Answer questions about your most recent visit to the PetSmart location where you received your invitation.
- Answer all questions truthfully.
- Provide your email address for future promotions and research purposes.
- Write the validation code on your receipt.
It is difficult to improve something that one cannot measure. PetSmart can only improve what they can measure. Your feedback, therefore, is very important. It will help them understand what works and what needs improvement. The survey’s goal is to help the company improve its stores, products, and services to meet your requirements. It will help them understand how you see your interactions with them and the actions they can take to enhance your future PetSmart experiences. At the end of the survey, you will get a redemption code to write on your survey invitation to redeem your offer.
- PetSmart Website: https://www.petsmart.com/
- PetSmart Local Ad: http://pets.petsmart.com/local-ad/
brenda Head says
ON 2/23/17 HALEY @STORE 0400 GAVE GREAT CUSTOMER ON MY DOG Solo
Very disappointed in the sunrise location in citrus heights. I usually only come in for small things like crickets and everytime I come in I’m waiting for 5-15 minutes before anyone is even called over to assist me. The people at the register watch me and still don’t try to assist me. Cynthia (woman at the register every time I come in) even watched me wait and just fiddled with her hands instead of getting someone to assist me.
Cecelia Conley says
Yes the PetSmart in Wesley Chapel is really not a good place to take your dog I took my dog there if someone taking my dog there I have been act treated as though you know I’m not respected there when I was down in Fort Lauderdale at the PetSmart I was treated with the utmost of respect I was constantly befriended I mean the people in Fort Lauderdale made me feel at Banfield like I was their friend but when I went to the Banfield at the Wesley Chapel store they make you feel as though they’re Superior to everyone and everyone needs to bow down to them and that the money that you spend there no matter how much it is and I’ve spent quite a bit it doesn’t matter because they don’t need to respect you they don’t need to take care of you you need to bow down to them I had tests done 10 days ago and on my dog and was told that I would have results within 4 days it’s now 10 days later I have no results and if I had not called them I would not have heard anything and when I did call them the only thing I heard was that there was some kind of mix-up and they didn’t get the results yet it’s 10 days later and they still don’t have the results Don’t Take Your Pet to Banfield Clinic at least not at the one in Wesley Chapel they don’t know how to treat people and I’m afraid they may not be treating your animal right either