Polo Ralph Lauren Customer Satisfaction Survey

The Polo Ralph Lauren Customer Satisfaction Survey is a series of questions designed to help one of your favorite luxury casual wear brands to better understand what you want from its many incredible lines. It is the feedback of consumers like you that helps Polo Ralph Lauren to identify what it is getting right and what needs to go back to the drawing board or the sewing room. The survey can be found at www.prlfactorysurvey.com.

Whether you want to offer up a word of praise for the way your denim dress fit you perfectly or you want to give some constructive criticism about a recent experience you had in their stores, Polo Ralph Lauren is always eager to hear from its fashionable fan base so that they can continue to grow and thrive as one of the biggest, most well-loved brands the world over.

About Polo Ralph Lauren

Polo Ralph Lauren is an American based clothing, fragrance and accessories line that sells high quality casualwear for the entire family. From babies and kids to women and menswear, Polo Ralph Lauren has something for everyone you love. It is also the mother company of a wide variety of other premium brands such as Chaps, Club Monaco, Double RL, Ralph Lauren Collection, Ralph Lauren Childrenswear, Denim and Supply Ralph Lauren and more.


The company was founded in 1967 and is currently headquartered in New York City. As of 2016, the company had 493 direct operated stores with a bevy of other stores also in operation for its many additional brands, such as Chaps, underneath the umbrella of the Polo Ralph Lauren Corporation.

How to Participate in the Polo Ralph Lauren Customer Satisfaction Survey


What You Will Need:

  • Access to the internet.
  • Your purchase receipt.
  • Time to complete the survey.


  1. Get your Polo Ralph Lauren register receipt out and keep it with you.
  2. Go to www.prlfactorysurvey.com.
  3. Select English or Spanish to begin the survey in the language of your choice.
  4. Enter the date of your Polo Ralph Lauren purchase into the correct text box.
  5. Enter the store number that is located on your receipt.
  6. Enter your transaction number that is also located on your receipt.
  7. Just to be sure that the survey has the right transaction number, you will need to enter this number once more in the box directly below.
  8. Enter the register number located on your receipt.
  9. Select your age range from the drop down box provided.
  10. Answer the additional questions about your specific purchase and experience.
  11. Submit the survey and enjoy your day knowing that you helped to make one of your favorite brands even better.

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Polo Ralph Lauren is dedicated to providing you with the best customer experience possible. It is honest feedback from its fan base that helps its many brands to grow better and stronger with each season, line and new idea. When you take a little time out of your day to share what you know, you become a small part of the Polo Ralph Lauren family and can feel good about helping to improve something that you already love.

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