It is common to find the phrase, “we love our customers”, in the About US pages of many business websites. However, few businesses actually demonstrate this to their customers. Table Table, a popular restaurant chain, wants to demonstrate their true, honest, and abiding love for their customers by collecting, analyzing, and using the feedback they receive from the Table Table Customer Feedback Survey. They will delve deep into the customer experience to understand what their customers encounter when they visit one of their restaurants. They will use the customer feedback to make the customer experience even better. This survey will take the pulse of customers at important touch points. They will then analyze the results across their customers’ journey to get a holistic view of the customer experience they offer.
Any customer experience strategy should begin with customer feedback. In some cases, it can take numerous interactions to push through a sale. A consumer may call customer service, visit a company’s website, visit a store, and talk to a sales rep before making a purchase. Each of these interactions offers an opportunity to shine or sink. In a typical sales funnel, there are several departments at work, and each likely has its own definition of success. Therefore, business owners/managers should make decisions based on data, not theory. They should let customers tell them what they like, feel, dislike, and want. They should then develop their customer experience strategies around those comments.
About Table Table
Table Table is a restaurant brand set up in 2008 by Whitebread; however, the company actually started operating in 2006 but was unnamed. Following a rethink of Out & Out, a former Whitebread brand, Table Table was created. The majority of the company’s locations are converted Brewers Fayres.
Currently, the restaurant chain operates approximately 105 locations in the United Kingdom, most of which are next to Premier Inn’s. The restaurant chain’s menu features dishes with a modern twist. The service style is informal and warm and they make sure all guests are served with a smile.
How to Complete the Table Table Customer Feedback Survey
You will need:
- A restaurant receipt with a survey invitation.
- A computer or mobile device with Internet access.
- A basic understanding of English.
- Visit www.tabletablefeedback.co.uk.
- Start the survey.
- Enter the following information: house number, check number, and date of visit.
- Answer all questions candidly.
- Submit the survey.
- Table Table Website: https://www.tabletable.co.uk/