The ACE Hardware customer satisfaction survey, accessible through www.talktoace.com, is a tool created by the company to get direct feedback and enhance their services. ACE is well aware that the customer is king, which means that they must always listen in order to serve their patrons the right way. The survey is online 24/7 giving everyone the chance to voice their satisfaction or discontent at their convenience.
The responses are tallied and submitted to the executives who then use them to make important business decisions. If you are a customer who wants things to change, then use this to influence the company’s direction moving forward. Let them know their strong and weak points. Use your experiences with their stores, sales reps, and products to provide valuable feedback. They will surely appreciate your honesty.
About ACE Hardware
The ACE Hardware Corporation has been around for nearly a century, starting in Chicago and spreading across the globe. It has almost five thousand branches in 60 countries selling all manner of hardware products on a retail and wholesale basis.
The company has approximately 86,000 employees under its payroll to serve its millions of customers. For a lot of people, performing home improvement projects means going on a trip to the local ACE Hardware store for supplies.
How to Complete the ACE Hardware Customer Satisfaction Survey
You will need:
- An electronic device with a modern browser and Internet connection.
- An ACE Hardware receipt that contains vital information.
- Age of at least 18 and legal US residency in order to qualify for the sweepstakes.
- Point your browser to www.talktoace.com and follow the prompts.
- The landing page consists of several text boxes that you can fill out using the information on your ACE receipt. These include the amount spent, the time of visit, the date of visit, the journal number, and the store number. There are helpful illustrations pointing to each of these on the receipt to quick identification.
- It is also possible to complete the survey via phone with the relevant number for your location printed at the bottom. Use this to get clarifications in case you are having trouble with the survey.
- If you wish to proceed via the online tool, then press START and proceed to the questionnaire. Just give answers that are true to the best of your knowledge. There may be open text boxes where you can type longer answers. These are perfect for explaining any problems encountered.
- After completing the survey, enter the details necessary to become eligible for the sweepstakes draw. These include contact details so that you can be notified in case you win. You may also disregard this page if you are not interested and simply close the tab.
- ACE Hardware Customer Satisfaction Survey Sweepstakes Rules & Regulations: http://www.onlinekmc.com/Downloads/CustomDownloads/ACE%20Hardware_Sweepstakes%20Rules%20&%20Regulations%202014.pdf
- ACE Hardware Customer Satisfaction Survey Sweepstakes Rules: http://www.onlinekmc.com/Downloads/CustomDownloads/ACE%20Hardware_Sweepstakes%20Past%20Winners%20List.pdf
- ACE Hardware Customer Satisfaction Survey Question?: https://acehardwarecsat.survey.marketforce.com/Help?surveyResponseId=045095005102155106070084063087237062047223211195&languageId=0
- ACE Hardware Website: http://www.acehardware.com/