Regal Entertainment Group Guest Satisfaction Survey

A guest satisfaction survey is the process of finding out whether or not an organization’s guests are happy or satisfied with the offerings received from the organization. Feedback received from such surveys is then used to determine whether changes need to be made to improve the overall satisfaction levels of guests. Satisfied guests are those who do not have negative issues concerning the company. However, this does not mean that every guest experience has to be perfect. Rather, it means that guests are given a chance to talk and express their opinions about a company’s products and services. This type of communication is vital, which is why Regal Entertainment group are conducting a guest satisfaction survey.

The Regal Entertainment Group Guest Satisfaction Survey will provide a way for guests to tell their side of the story without interruption. The company will then analyze the feedback and make the necessary follow through where needed. Understanding what guests like or dislike is the secret to success. Loyalty is the magic when customers start referring others and talking positively about a company.

By inviting guests to express their feelings and perceptions, the company can effectively inform them about issues they may not be aware of or remind them of innovations and changes in the organization. This is especially important because customers tend to read surveys more carefully than other types of communication sent to them.

About Regal Entertainment Group

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Regal Entertainment Group is an American film theater chain that is headquartered in Halls Crossroads in Tennessee, just north of Knoxville. Founded in 1989, Regal Entertainment Group currently operates 7,307 screens in 564 different theaters across the United States. The company also does a large amount of charity work, founding The Regal Foundation.

This charitable foundation was organized in 2003 in order to engage in good works and provide funding to other charitable organizations that were seeking to do the same. In the summer months each year, the movie theater chain hosts an event known as “Stars of Hope”. During this time, theater patrons can donate $1 to the cause and have their name appear on a wall of fame.

How to Complete the Regal Entertainment Group Guest Satisfaction Survey

You Will Need:

  • A survey invitation from Regal.
  • A PC, laptop or mobile device with internet access.
  • A basic understanding of Spanish or English.
  • Be a legal resident of the U.S. aged 13 years or older to be eligible for the sweepstakes.

Instructions:

  1. Visit the survey site at www.talktoregal.com.
  2. Select your preferred language.
  3. Type in the access code printed on your receipt/survey invitation.
  4. Carefully read and answer all survey questions candidly.
  5. Specify whether you would like to participate in the sweepstakes.
  6. Fill out your contact information.
  7. Submit the survey.

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Conclusion:

Beyond identifying the drivers behind satisfaction and loyalty of their guests, Regal Entertainment Group will benefit from the collective wisdom of their customers by asking them for their ideas and opinions. Getting such information ahead of their competition could offer them a significant advantage. When you complete this survey, you will get the opportunity to enter their sweepstakes drawing for a gift card worth US$100.