Most unhappy customers never do business with the business concerned again. Therefore, measuring customer satisfaction can help businesses reduce the number of unsatisfied or unhappy customers. There is a relationship between customer satisfaction and customer loyalty. All businesses should focus their efforts on building a loyal customer base. No business is immune to unsatisfied customers. Even businesses with the best customer service will still experience some problems and lose some of their customers to competitors.
Fortunately, businesses can do something to minimize customer defection. By using customer satisfaction surveys, businesses can uncover what their customers need and expect from them. When you complete the GameStop Customer Experience Survey, your opinions and concerns will be taken seriously. The company will use the information you provide to improve its offerings.
By conducting the GameStop Customer Experience Survey, GameStop will be able to pinpoint the strengths and weaknesses in its operations and offerings, and ultimately, to make any necessary changes to keep its customers happy. This survey offers the business an incredible opportunity to improve customers’ retail experiences by ensuring every product and/or service meets customer expectations. In a marketplace where customer acquisition costs are rapidly rising, modern businesses must focus on creating an excellent customer experience to improve customer satisfaction. GameStop management and employees understand that a happy customer is their paycheck. Thus, they aim to take this approach to every customer interaction to flip the angle on customer service.
Headquartered in Grapevine, Texas, GameStop is a company specializing in selling consumer electronics, video game, and wireless services. Currently, the company operates more than 6,400 stores across the US, Canada, Europe, New Zealand, and Australia. Its retail stores mainly operate under several brands, i.e., GameStop, Micromania, and EB Games. In addition to its retail outlets, the company also owns a site for browserbased games called Kongregate, a video game magazine called Game Informer, an Apple product reseller called Simply Mac, and an AT&T pre-paid wireless retailer called Spring Mobile.
How to Enter the GameStop Customer Experience Survey
You will need:
- A valid GameStop receipt with a survey invitation.
- A basic understanding of English or Spanish.
- A computer or mobile device with Internet access.
Enter By Online:
- Visit www.tellgamestop.com.
- Select your preferred language.
- Enter the associate number and feedback number found on your receipt to start.
- Answer all survey questions.
- Fill out your contact information to enter the monthly drawing.
- Submit the survey.
Enter By Online Video Guide:
A customer experience survey is the best and easiest way to measure how satisfied customers are, identify customer advocates, and find ways to improve customer service and products. The customer experience is where customers are won and lost. As a business in 2016, GameStop understands that it needs to focus on the customer experience. In a reality where customers are the key to success and growth, to increase customer satisfaction, each business must treat customers as though they were the boss. When you complete the survey within 3 days, you could win one of 25 $100 gift cards.
- GameStop Customer Experience Survey Sweepstakes Rules: https://www.onlinekmc.com/Downloads/CustomDownloads/GameStopGCSweeps_Rules.pdf
- GameStop Website: http://www.gamestop.com/
- GameStop Weekly Ad: http://www.gamestop.com/weeklyad