Garfunkels Customer Satisfaction Survey

The Garfunkels Customer Satisfaction Survey, powered by MarketForce, is a tool that the company uses to gauge public sentiment about their business. It tries to measure performance from the honest opinions of their customers. By having this feedback mechanism, they are able to learn about their blind spots and fix them immediately.

Hold on to your receipt from your latest visit to the restaurant as you will need the unique invite code to access the site. Just tell them what you really think of the meals you ate and the service you received from their crew. You can participate in the survey by going to www.tellgarfunkels.co.uk.

About Garfunkel’s

This is a small chain of restaurants in the UK with locations around London and Bath. It started operations way back in 1979 and has since been bought by the Restaurant Group. There are currently eight branches including one at the O2 and another at Trafalgar Square. You can book a table in advance by going to the website.

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In the past, they served everything in a buffet-style table complete with meats, veggies, pastas, seafood, fruits, and more. People could go get different items in multiple visits. After a while, this was discontinued in favor of the more conventional grill and fast food type of service. They serve several English favorites on their menu from breakfast all the way to dinner. There’s even a section for the kids.

How to Participate in the Garfunkels Customer Satisfaction Survey

What You Will Need:

  • A reliable Internet connection.
  • A web-enabled device like a computer, tablet or smartphone.
  • A Garfunkel’s receipt with survey invitation code.
  • A few minutes to complete the survey.
  • Age above 18 for eligibility in the monthly draw.

Instructions:

  1. Go to the survey site at www.tellgarfunkels.co.uk or uk.marketforce.com/gfk.
  2. On the welcome page, enter the invitation number found at the bottom of the receipt. Click the “Take Part” button.
  3. Indicate the time and date of your last visit to the restaurant.
  4. Rate the likelihood of different scenarios based on your personal experience. For instance, how likely is it that you’ll recommend the place to your friends? How likely are you to return?
  5. Rate your satisfaction with the food, the service, the place, and the overall experience.
  6. Describe you last visit including your type of purchase, your primary reason for choosing Garfunkel’s, and so on.
  7. Rate your agreement with various statements regarding the food and the service.
  8. Mention names of the crew that served you, especially if they went above and beyond to provide you with a memorable experience.
  9. Share your suggestions for improvement and other thoughts about that day.
  10. Indicate your gender, age range, name and contact details.

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Conclusion:

Garfunkel’s Restaurant provides excellent British comfort food at reasonable prices. Drop by to see if you’ll like the place. Join the survey to receive a discount on your next visit and get a chance to win an iPad in the monthly draw.