The Money Shop Customer Experience Survey

By completing the Money Shop Customer Experience Survey, powered by InMoment Inc., you can add valuable insight from the customer’s perspective. The Money Shop appreciates their customers, and awards you 10 chances of winning the £1,000 daily giveaway. You can also win other prizes valued at £1,500 given away each week.

The customer survey can be found at, and it takes just a few minutes to complete. By adding your opinion and suggestions, you allow The Money Shop to improve their customer service and provide a better experience for you. They value what their customers think and strive to make their services as consumer-friendly as possible.

About The Money Shop

The Money Shop provides a wide range of financial services such as short-term loans, cheque cashing, Western Union Money Transfers, travel money, pre-paid cards and pawnbroking services. They also buy gold. Their services are available in over 230 high street stores nationwide as well as online. They are a subsidiary brand of the Dollar Finance Group.

In 2016, in direct response to customer feedback, they transformed 9 of their stores, and plan on continuing that transformation for more stores in the near future. The various improvements included separating their counter area to allow more privacy for their customers inquiring about financial services, a children’s play area, new jewelry displays and a seating area. The Money Shop is a member of the Consumer Finance Association, which means the services they provide are in compliance with responsible lending guidelines.


How to Enter The Money Shop Customer Experience Survey

You will need:

  • Internet access through a computer or mobile device.
  • The receipt or business card that was given to you during your most recent transaction.
  • The ability to read English.
  • 3-5 minutes of time.

Enter By Online:

  1. Visit to access the survey.
  2. Enter in the store number. If you do not know the store number, you can access a list of locations through the provided link.
  3. You may also enter the name of the colleague who you worked with the most during your latest customer experience, although this is optional.
  4. With your most recent visit in mind, answer all questions honestly to ensure the accuracy of your feedback.
  5. Upon completion of the survey, select if you would like to be entered into the daily £1,000 contest drawing with 10 chances to win and in the weekly giveaway valued at £1,500.


The Money Shop has already transformed several stores and financial services based directly on feedback received from their customers. Taking part in The Money Shop Customer Experience Survey is essential to having your voice heard and telling the company what is important to you as a customer.

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