On The Border Guest Satisfaction Survey

The On The Border Guest Satisfaction Survey is a simple online questionnaire designed to help the company measure customer satisfaction. The feedback from this questionnaire, found at www.tellontheborder.com, helps the company make improvements in its services and products. For your convenience, this survey is done online. Such surveys are very important to companies, which cannot know everything that happens, or what customers are thinking about their customer service.

If you choose to give your candid feedback, you will receive a printable coupon for the offer shown on your receipt. However, if you do not have a printer or are using a mobile device, then you will be required to enter your email address and have the coupon sent to you.

About On The Border

On The Border is a popular chain of Tex-Mex informal dining restaurants. Also knows as On The Border Mexican Café, this restaurant chain, founded in 1982, is still spreading internationally, with locations in the US, Canada, Puerto Rice, Egypt, Saudi Arabia, UAE, and South Korea.

Advertisement

There are more than 160 restaurants within the US alone. This Mexican grill and cantina is famous for its wide selection of margaritas and fajitas, as well as fresh guacamole tableside.

How to Complete the On The Border Guest Satisfaction Survey

You Will Need:

  • Access to your computer or mobile device.
  • Internet access.
  • Be able to read and understand Spanish or English.
  • A valid receipt containing an invitation for the survey.

Instructions:

  • Pay a visit to the survey site i.e., www.tellontheborder.com.
  • Choose your preferred language to take the survey.
  • Enter the survey code, time of your visit, and the name of the person who served you, and then click start.
  • Customers with a 4-digit survey code should visit www.otbsurvey.com to begin the survey.
  • Answer a few simple questions honestly and thoroughly.
  • Click the, Next, button when each step is finished.
  • At the end of the survey, you will receive a coupon to redeem for the offer on your receipt. You can either print it out of receive it via email by clicking yes or no. To receive it through email, you will need to click the latter option.
  • Click the corresponding options if you are interested in participating in future promotions.
  • Fill out your contact information and submit your survey.

Related links:

Conclusion:

On The Border are interested to know how you feel about their services. They want to know what you value the most in their restaurants, or whether there are potential product requests and hidden themes in guest complaints that run deep enough to affect the company’s bottom line. The feedback you provide will help the company prioritize improvements in its operations. Guest satisfaction surveys summarize results with analyses that identify the factors that promote customer loyalty and present findings in real time, simple reports that speak directly to business owners and managers.