Increasing competition is forcing companies to focus on customer satisfaction. Servicing customers is a part of every interaction and purchase, whether it lasts a few seconds or hours. Thus, good customer service should be the norm. Roche Bros. want to know what you feel about them. Your feedback will help them deliver the best customer service and products in the market. Once a business is ready to carry out a customer satisfaction survey, it still has a lot of work to do. The most important aspect in conducting a customer survey is deciding what to do with the feedback. By conducting the Roche Bros. Customer Satisfaction Survey, the company intends to improve customer satisfaction by allocating the time, money, and resources to making changes.
While businesses may not be able to fix every problem at once, it is important for customers to see real changes resulting from a survey. It seems self-evident that businesses should strive to keep their customers satisfied. Satisfied customers are more loyal and tend to tell others about their experiences. In fact, experts state that the cost of winning a new customer is about ten times more than the cost of keeping one.
Thus, when a business wins a customer, it should hang on to them. The bar is constantly rising and achieving high customer satisfaction ratings in the current marketplace is even more difficult than ever. By carrying out the Roche Bros. Customer Satisfaction Survey, the company will be able to have direct contact with customers. The company’s management will be able to understand what they are doing right and where they are going wrong.
About Roche Bros.
Roche Bros., headquartered in Wellesley, Ma, is a supermarket chain operating 20 neighborhood supermarkets. The chain employs more than 4.600 employees and offers the highest quality food brands and perishables, as well as home delivery and full service catering. Ed and Rick Roche, the second generation owners, carry on the family tradition, operating the chain with pride and bringing quality food to the family table.
How to Complete the Roche Bros. Customer Satisfaction Survey
You will need:
- A valid Roche Bros. store receipt with a survey invitation.
- A basic understanding of English.
- A PC or mobile device with Internet access.
- Visit www.tellrochebros.com.
- Enter the entry code and time printed on your survey invitation.
- Answer all questions candidly.
- Submit the survey.
- Roche Bros. Website: http://www.rochebros.com/