Consistency is the key to keeping customer happy and satisfied; however, it is often difficult to get it right. To achieve consistency, a company requires top leadership attention. Maintaining a loyal customer base is difficult, especially in the modern business environment. It demands a consistency of thought, of resolve, and of action over an extended period. Unfortunately, many business owners and managers do not take the issue of consistency seriously enough. However, it is very powerful, especially in the modern marketplace where customer empowerment and choices are increasing and businesses are proliferating. In order to get it right, companies require the attention of all team members, including top leadership.
The Tommy Hilfiger Customer Experience Survey is designed to help the company achieve consistency in its product and service provision. A customer’s journey can span several elements of a business and include things such as purchasing an item to actually using it, making a decision to use a product or service for the first time or simply having issues that require resolution. Tommy Hilfiger understands that improving customer satisfaction has the potential to increase the company’s bottom line and sustainability. In the modern marketplace, businesses must continually strive to offer superior products and services. They must have supporting mechanisms, rules, and policies to ensure consistency during each customer interaction.
About Tommy Hilfiger
Tommy Hilfiger is a multinational corporation and one of the leading designers and manufacturers of lifestyle brands. It is famous for celebrating and promoting the essence of classic American apparel for men, women and kids, as well as a wide variety of products such as fragrances, eyewear, watches, footwear, home furnishings, and accessories. Founded in 1985, the company’s products are available in most department stores and more than 1,400 retail stores in 90 countries.
The company offers premium quality, value and styling to customers across the world under the Hilfiger Denim and Tommy Hilfiger brands. Acquired by PVH Corp. in 2010, Tommy Hilfiger employs more than 17,000 associates worldwide.
How to Complete the Tommy Hilfiger Customer Experience Survey
You will need:
- A valid store receipt with a survey invitation.
- A PC, laptop or mobile device with internet access.
- A basic understanding of English or French.
- Visit the survey site at www.tommysurveys.com.
- Click the “Start Study” button.
- Enter the store number.
- Answer all survey questions candidly.
- Submit the survey and print your coupon to use on your next visit to a Tommy Hilfiger store.
- Tommy Hilfiger Website: http://tommy.com/