West Marine Customer Satisfaction Survey

Whether you are a sailor, or an angler, or a boater, or just someone with a love for boating, West Marine must be one of your preferred destinations for buying boating-related products and services. West Marine Customer Satisfaction survey is a good opportunity for you to share your thoughts towards the store you recently visited and your shopping experience there.

Customer feedback is his or her perception of the different aspects of a company’s product or services over the duration of their association. The aim of the survey is to gather valuable feedback about important aspects of the company and use the information to measure customer satisfaction level in the different stores and take steps to improve the services and retain the customers. There is no better way of understanding how the customers feel about the products and services of a company other than asking them directly.

The best way to gauge customer satisfaction is by conducting a guest experience survey. The research is designed to capture the voice of the customers. The survey comprises several questions where you can rate your satisfaction at the store. The online questionnaire is simple to complete; in fact, you can finish it within 10 minutes.

About West Marine

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West Marine is a well-known chain of boating and fishing supply stores in the United States. It dates to 1968 when it started by selling nylon ropes. Today, the company has around 300 retail stores in North America, including Canada and Puerto Rico. It currently offers more than 75,000 products in stress, online and via mail-order catalog. The Blue Future program of the company is aimed at improving the marine environment and spread the love of boating to more people.

How to Enter the West Marine Customer Satisfaction Survey

You will need:

  • A mobile or computer device with internet connection.
  • A recent valid receipt of West Marine with an invitation for a survey.
  • A basic understanding of English.

Instructions:

  • To get started, visit www.westmarinefeedback.com.
  • Mention the store number, the date of your purchase, transaction number, register number and age.
  • Submit the information.
  • Complete all the survey questions regarding stores products, store associates, customer services, the boats you bought and other details based on your experience.
  • In the end, you will be automatically entered to win a $250 West Marine gift card.
Survey video produced by GuestSatisfactionSurveys Team and West Marine customers anonymous.

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The company requires your feedback to gain the insights it needs to make better decisions. It needs to know your likes, dislikes and areas of improvement. Whether positive or negative, your opinions will help them enhance their products and services further, thereby ensuring that you have a better experience in your future visits. Also, the feedback will empower the company management to shape their workings based on your preferences.